Heartlands Hospital
Feedback Rating
Based on 1311 reviews
Reviews (1311)
No update/communication on Urgent Referral
unknown
November 25, 2023
After an Ultrasound found something on my pancreas I was given an urgent two week referral to Heartlands. This was on the 13th October. I am now in my SIXTH week of waiting, and after being patient and just three phone calls enquiring what is happening, I've been told they will get in touch with me. On the 24th I was told this again and asked for a more direct contact number to speak to someone more senior. I was given the Secretaries number who said that she would contact consultants and phone me back. No call back received. This is shoddy care with no thought to my anxiety and mental health after six weeks of no further tests and even more lack of communication in their part.
Waited 2 hours for a scan
November 23, 2023
I went there for a scan of my throat and waited for 2 hours. The staff were very slow and lacked patience.
Rushed service and unprofessional.
November 23, 2023
I went there for bloods and scans. I am not impressed by the level of service I received. I think everything was rushed and done in an unprofessional manner. No information was provided at all.
Too far to get to.
November 23, 2023
My husband had an appointment for cardiology and it was such a long way to go. The hospital is not as nice as the QE and we don't know why he had to go all that way. The staff are nice enough.
Informative and caring staff.
November 23, 2023
My daughter was born there. I spent a lot of time at NICU. They really looked after her and the staff were great. They were really informative and caring.
The staff do their best
November 22, 2023
I was an inpatient for weeks at the surgical unit. The staff are good and do their best to support the patients. They need more staff. Both doctors and nurses.
Good support & excellent advice at maternity
November 22, 2023
I have received very good help and support at the maternity unit. Excellent advice given and was seen on a weekly basis.
Staff are busy and rush the care
November 22, 2023
Communication could be better from staff and about appointments. I feel that is more to do with the staff. I feel like the staff are always busy and they don't have time for all the patients so they rush the care.
Still haven't heard about a tonsillectomy
November 22, 2023
I saw a doctor and they said they had to take the tonsils out and give my son an appointment for a tonsillectomy after 4 months and they have never followed up and I have not heard anything.
They couldn't help with my pain
November 22, 2023
I was having pains in my neck, back and shoulders. They gave me an x-ray and said there was nothing they could do and to do some physiotherapy. They did a few exercises in the hospital and then discharged me.
