Heartlands Hospital
Feedback Rating
Based on 1276 reviews
Reviews (1276)
Quality of care is excellent
Outpatients
January 11, 2019
I've been coming here for the last few years and overall the service is great with good staff and good facilities. The quality of care delivered by the doctors and nurses is excellent. My only problem is with the very very poor parking facilities available. The clinic area is quite narrow and can easily get overcrowded during peak times.
Overall experience is fine
Outpatients
January 11, 2019
My visit is fine, apart from long waiting times & poor parking facilities.
The waiting rooms are overcrowded with not good cleanliness levels and lack of drinking water.
The seating is ok, and the reception staff are helpful and good
The waiting rooms are overcrowded with not good cleanliness levels and lack of drinking water.
The seating is ok, and the reception staff are helpful and good
Overall 100 stars
Ear Nose and Throat
January 11, 2019
Staff = super
Waiting area = neat & clean
Other facilities = Above average - This waiting area has a nice kids play area
Doctors & Nurses = Best Available
Waiting area = neat & clean
Other facilities = Above average - This waiting area has a nice kids play area
Doctors & Nurses = Best Available
staff helpful & kind
Outpatients
January 11, 2019
It's super, the staff helpful & kind and there are neat & clean waiting rooms with good seating.
Above all, very good doctors, although I have to wait at least two hours every time before I see a doctor.
Parking is rubbish.
Above all, very good doctors, although I have to wait at least two hours every time before I see a doctor.
Parking is rubbish.
They can't do any better
Ear Nose and Throat
January 11, 2019
I've been coming here for the last year and would say that they are very good. They can't do any better as far as my case is concerned. Excellent staff with high quality of service. I am very happy and satisfied.
Thank you NHS
Thank you NHS
Everything is well looked after
Ear Nose and Throat
January 11, 2019
It's a good hospital and everything is well looked after. It's a very well run hospital, the only thing I am worried about is the expensive parking, and that money should be going to the NHS not to a private company.
Staff good and helpful
Ear Nose and Throat
January 11, 2019
It's a good hospital, properly signposted and clean & tidy. Staff good and helpful
Waiting times are good
Ear Nose and Throat
January 11, 2019
They should have something like at the Drs surgery where your name comes up and you can see. If they shout my name, I am not able to hear.
Refreshments are not available for free, although they have some water.
The waiting times are good, but it depends on the time of day. When you come at 10am it's manic in here.
They now have appointments on Saturdays which is good.
Refreshments are not available for free, although they have some water.
The waiting times are good, but it depends on the time of day. When you come at 10am it's manic in here.
They now have appointments on Saturdays which is good.
Seen promptly
Urology
January 11, 2019
I have had no issues with waiting times. I'm seen promptly when I arrive. There are always enough seats for patients. Although there could be a water fountain nearby. The only one I can see is near where you give blood. You don't want to move too far away as you could miss your appointment.
could have helped if they sent a map
January 11, 2019
The signposting outside is abysmal - it could have helped if they sent a map. They do that at other hospitals. They told me there were no appointments at the other hospital - we live much closer to there. This took us an hour to get here. Parking was really bad - as it is at all hospitals. It took ages to find parking.
There are plenty of seats.
I struggle with my hearing and cannot hear when they call. You could have a number like when you go for bloods. They could give you a ticket when you check in.
There is plenty of access to water, toilets and vending machine.
There are plenty of seats.
I struggle with my hearing and cannot hear when they call. You could have a number like when you go for bloods. They could give you a ticket when you check in.
There is plenty of access to water, toilets and vending machine.
