Heartlands Hospital

I attended Heartlands A&E to try and get a scan. I was there for hours and was not happy with the waiting times.

I was diagnosed with third stage bowel cancer. I had a scan and they picked it up. My GP caught it and referred me in.

I go there for my left eye as I can't see very well out of it. They do my prescriptions and sort my glasses. Very good, no problems at all.

It's okay, not too bad of a wait. I get help and support. They have been helpful and kind the times I have been.

Everything was good at A&E. The food wasn't though. I ended up being admitted for surgery.

I have only attended one appointment at Heartlands Hospital's antenatal department. I felt a bit lost going there as all my other appointments had been a Solihull. The experience was very different, not knowing where to go, navigating the hospital and then being in a department that was not specifically for maternity care but a range of other issues. It was not a personable experience like I have at Solihull. It would be helpful if staff had a way of knowing when a patient is normally seen at another hospital to maybe provide them with a bit more information and reassurance as to how the department runs.

Absolutely horrible staff and all the nurses are angry and don’t want to help with anything you ask. Changing room for baby is disgusting, stinky and dirty, you can’t place your baby there. It’s stink so badly, you afraid to catch something like virus or bacteria there. We came through the ambulance with 3 month old. Was waiting for doctor to come for 5 hours and STILL nobody came to check.
Got paracetamol for infants and that’s it. AWFUL AWFUL AWFUL. That department needs a proper change and check the sanitary and all the stuff !!!

I was admitted to Heartlands Hospital for treatment and subsequent surgery. The surgery went very well and overall I was happy with the care I received.

My experience at Heartlands Hospital urology department was very good. I have attended a number of appointments for investigation, diagnosis and treatment and the nurses there were fabulous.

My experience of A&E was not too bad. I was not waiting very long to be seen by a doctor and I had my observations done by a nurse very quickly. I was told that I was being admitted and I did not wait long for a bed.