Heartlands Hospital

The rheumatology nurse is excellent and you get the answers you need.

Respiratory department are fine. They have been talking to me about changing medication but they have told me about the side effects so I can make an informed choice.

We didn't have to wait too long at Children's A&E department. The care was also good. They gave us medication and discharged him.

No one is bothered over there about the patients. Very slow moving at A&E which needs more staff and resources.

The staff at urology clinic was very helpful and on all occasions I was seen on time.

Very poor support and no information was provided after diagnosis of dementia. I was given loads of leaflets without any proper information about how to navigate the system for my husband.

It took longer than a year from the referral to a CT scan and initial assessment. After that my husband was diagnosed with dementia. The process is too slow and we didn't receive any support or information during that time.

They need to provide more information to newly diagnosed dementia patients about the help and support available for patients and carers at the memory clinic. They should have orientation sessions for the families so they know how to navigate the system and dementia pathway. They should give you an emergency carers card straight away. They just give you 50 leaflets and leave you to get on with it yourself.

Newly qualified midwives go too much to the book. They need to also take a note of history etc. If there's a language barrier they can fob you off too.

I went to the paediatrics blood department today. After having to find parking after ages having to navigate the long corridors of hospital and eventually finding the pediatric blood department I was told that I could not have the blood test done because it had to be before 12 o'clock why then book an appointment at 4:15 p.m. if you have to be there for 12 o'clock for the specific blood test it's a failing on the part of the consultants of failing a part of the blood department's failing part of the hospital failing part everyone