Heartlands Hospital

My consultant has been very good. I requested that my treatment be transferred to Solihull Hospital, as it is closer to me. The consultant was very understanding and said that it was possible because he works from there too. He assured me that he would make the necessary arrangements for me. I was very pleased.

My experience of Heartlands Hospital has not been great and I prefer going to other UHB hospitals.

Until I saw a specialist nurse in the run up to my UFE procedure I felt that I had no real explanation of the procedure and what would happen. The specialist nurse was wonderful and communicated well. I felt very supported by them. The procedure took place and was carried out by the radiology team. I have to wait six months to find out if the procedure was successful. I have not received a follow up appointment yet but should get the results in two months time.

My experience of the gynaecology department at Heartlands Hospital was very mixed. I saw two different gynaecologists neither of them were particularly friendly or helpful and they did not communicate well. I did not feel like I really got any explanation or answers from them in the run up to the procedure I needed.

I was admitted to Ward 9 as an emergency patient. The treatment and care I received was excellent and the staff were wonderful.

I received a good service from A&E staff at Heartlands Hospital. The staff were wonderful.

My experience of maternity care was terrible. The staff were not listening to me. I was in agony and thought that I was going into labour, but because there were no beds they told me to go home. I insisted that I be admitted and after they went away to make enquiries they managed to find me a bed. The attitude of the staff was poor, they were very unconcerned and had no empathy.

My daughter was having hair loss and losing weight. They did blood tests and found a vitamin D was low and her CRP tests need repeating in 4 weeks. It's been a week so will follow up.

My wife had a miscarriage and was in A&E, she was sent to the special care unit. She was checked but didn't have any follow up care as this was her third miscarriage. She was meant to have a follow up call in September as it was 6 months afterward but they never got back in contact with us. We're in limbo what to do and how to plan for our future with this happening three times.

No issues other than the waiting times.