Heartlands Hospital

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Based on 1093 reviews
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NHS patients accepted

Reviews (1093)

Rude reception and ignored by the nurses.

Accident and emergency services
November 12, 2024
Very rude and unhelpful reception staff. Nurses ignored me whilst I was waiting to be seen. I waited for 5 hours.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

More staff needed.

Accident and emergency services
November 12, 2024
A 6 hour wait is common over there. They need more staff and resources.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your experience of your recent visit to our hospital. We're sorry to hear of your wait but hope that the care you received was satisfactory.
Best wishes
Patient Experience Team

Provider responded

Good staff, clean hospital

Accident and emergency services
November 11, 2024
I had breathing problems as I have asthma so I went to A&E. The staff were good and the hospital was very clean.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to A&E at Heartlands Hospital as it really will mean a lot to the team to hear this.
Best wishes
Patient Experience Team

Provider responded

Fast, efficient and professional

Medical imaging, including radiography, ultrasound, MRI and nuclear medicine
November 8, 2024
I had an MRI at Heartlands. I was seen on time, processed quickly, treated respectfully and professionally. Medics were efficient and friendly. I was well taken care of and everything was clearly explained to me.
Anonymous

Reply from Heartlands Hospital

Thank you so much for taking the time to provide feedback about your positive MRI experience at Heartlands Hospital, it will mean a lot to the staff to hear this.
Best Wishes
Patient Experience Team

Provider responded

No regard or support for patients at A&E

Accident and emergency services
November 6, 2024
The staff at A&E are too busy, with no regard for patients in pain and waiting long hours without any support.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your visit to Heartlands Hospital.
We would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

It's the worst A&E

Accident and emergency services
November 6, 2024
The worst A&E. The staff are rude and unhelpful.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

Very helpful

Physiotherapy
November 4, 2024
The physio gave me exercises to do and as very helpful.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to Good Hope Hospital physiotherapy department as it will mean a lot to the team to hear.
Best wishes
Patient Experience Team

Provider responded

They were good.

November 4, 2024
I had an operation on my neck and had a large cyst removed. They were good.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital.
Best wishes
Patient Experience Team

Provider responded

Make you wait for hours

Accident and emergency services
October 30, 2024
The worst place to go when you need urgent medical support. They make you wait for hours.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital.

We're really sorry to hear about your wait but hope that your care when you did see a doctor was helpful.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

Appointments are fast

Ophthalmology
October 29, 2024
It's okay. The appointment only takes 20 minutes. It takes me longer to get to. It's okay to get a porter but that can be slow at times because it's a big hospital.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive feedback about your recent visit to our Hospital.
Best wishes
Patient Experience Team

Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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