Heartlands Hospital
Feedback Rating
Based on 1382 reviews
Reviews (1382)
Discharge process doesn't work
Discharge lounge/ discharge team
June 3, 2025
Having just spent 5 days in Heartlands Birmingham, the first 36 hours on a chair in A&E. The main issue I would like addressing is the discharge process which just doesn't work. I was ready to leave the hospital at 8.00am and eventually got out at 3.00pm. All due to a not joined up process. All the NHS staff accept it's dreadful but just accept it because its always been like this. In any commercial enterprise this would be sorted by getting relevant parties together and just fixing it. Each time it fails someone is sitting in A&E waiting for a bed.
Very slow at A&E
Accident and emergency services
June 3, 2025
Very slow moving at A&E. You wait for hours.
Helpful and supportive staff
Accident and emergency services
June 3, 2025
It was a long A&E wait but the staff were very helpful and supportive.
Awful and so so busy
Accident and emergency services
June 3, 2025
I went to A&E once and it was so so busy and awful there. I felt so ill and just wanted them to help but they left me. It was so awful. Even when they did see me it felt super rushed.
Excellent
Accident and emergency services
May 28, 2025
My mom had a broken hip, she was treated brilliantly from A&E and then on ward 18, fabulous care, the staff are so busy but manage to look after everyone perfectly and make them feel safe and cared for. Special mention for some staff on ward 18 you are all angels thank you so much for looking after my mom
Didn't wait long
Accident and emergency services
May 28, 2025
I used the A&E there and did not have to wait long due to the level of emergency.
Really nice at children's A&E
Accident and emergency services
May 28, 2025
The children's A&E is really nice and only waited 2 hours. A much better service than the QE.
Very helpful staff
May 28, 2025
My husband has been on the elderly care ward (ward 21) for the last 2 months. The staff are very helpful and the consultant keeps the family informed about his health.
Excellent pharmacy
Pharmacy
May 28, 2025
They have always provided an excellent service at discharge and outpatients pharmacy. The outpatients pharmacy is very busy but again they are knowledgeable.
Very good & excellent treatment
Endoscopy
May 28, 2025
The endoscopy consultant is very good. Good explanations given. The many clinics here have provided excellent treatment.
