Reviews (1228)

Needs better trained staff at A&E

Accident and emergency services
February 26, 2025
A&E is always overcrowded and busy. You wait for hours. They need a bigger waiting area with more facilities and better trained staff.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team


Provider responded

Excellent

Maternity
February 26, 2025
I have recently used the maternity services. My experience from start to end was excellent.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team


Provider responded

Excellent

February 26, 2025
I had my kidney stone removed. The care and treatment was excellent.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team


Provider responded

Top care provided

Ophthalmology
February 26, 2025
I go there for my eye check ups once a year. The consultant is very helpful and always provided top care and support.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team


Provider responded

In and out in 20 minutes

Medical imaging, including radiography, ultrasound, MRI and nuclear medicine
February 26, 2025
I was in and out of my scan last week in 20 minutes.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

Nothing but praise

Cardiology/heart medicine
February 26, 2025
I was on ward 6 and I have nothing but praise for them. The consultant was good. I had no problems with them. I stayed 6 days after a heart attack. They prescribed me paracetamol which I didn't need.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

Happy with the staff

February 25, 2025
I'm happy with the staff and its good food. The nurses are good.
P Bragg

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

Caught covid in their waiting area

Accident and emergency services
February 25, 2025
I went to visit my brother in A&E and those places attract the most undesirable characters at night time. So many people just looking for a bed for the night. I caught covid waiting in that area. That is why I worry about going to appointments because I worry about coming out worse than I went in.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team


Provider responded

Really good

February 25, 2025
I had a stent put in my leg. A lot of people say they don't go there if they can help it but they were really good there. I had an overnight stay and they were really good. I couldn't fault them.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

Very helpful doctors and nurses

Paediatric care
February 19, 2025
My daughter was an inpatient for a week at paediatrics ward 15. The care and treatment was excellent. Very helpful doctors and nurses.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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