Heartlands Hospital Healthwatch Birmingham

Checked my blood pressure

Accident and emergency services

April 29, 2025

A&E was full of people and some were fighting with security. I waited for 20 minutes and then they did my blood pressure and monitored me.

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Not a good service

Accident and emergency services

April 29, 2025

We used to go to the A&E here but not anymore. The service is not good. It takes a long time to get checked. I can't say anything good as everything is really bad. The receptionists are bad there too.

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding Heartlands Hospital. I am extremely sorry that your experience was not satisfactory.

Once again thank you for taking the time to provide your comments, as all patient feedback is very important to us. If you need to raise concerns with the treatment and care you are receiving then please contact by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kind regards,
Patient Experience Team

Explained thing very well

Ophthalmology

April 29, 2025

Ophthalmology explained everything very well and had no problems with them as a service.

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Services Team

Excellent

Outpatients

April 15, 2025

The staff at allergy and immunotherapy clinic are very helpful. Excellent treatment provided.

Anonymous

Reply from Heartlands Hospital

Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kind regards, Patient Experience Team

A long A&E wait

Accident and emergency services

April 15, 2025

I went to A&E at 11PM and was seen at 5AM. I was moved to a cubicle as there were no beds available. They discharged me and I got a reaction to the antibiotics.

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding Heartlands Hospital. I am extremely sorry that your experience was not satisfactory.

Once again thank you for taking the time to provide your comments, as all patient feedback is very important to us. If you need to raise concerns with the treatment and care you are receiving then please contact by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kind regards,
Patient Experience Team

Very poor service delivery at A&E

Accident and emergency services

April 15, 2025

My friend had chest pain and went to the A&E. They waited for 4 hours and then left without seeing a doctor. Very poor service delivery.

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Won't go there again

April 15, 2025

I will never go there again. Very rude and unhelpful staff and they keep you waiting for ages.

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

They do what they can

April 8, 2025

I spent a week in hospital. My kidneys were in a bad way and the doctors do what they can.

Anonymous

Reply from Heartlands Hospital

Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kind regards, Patient Experience Team

Very respectful and understanding

April 8, 2025

Ward 19 were very respectful and used his name. Really helpful and kind to him. Very understanding of his condition.

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Services Team

Called him by a number not his name

April 8, 2025

They call him by a number and not his name at MAU which I find awful. They are human beings.

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Heartlands Hospital

Reviews (1337)

Checked my blood pressure

Accident and emergency services

Not a good service

Accident and emergency services

Explained thing very well

Ophthalmology

Excellent

Outpatients

A long A&E wait

Accident and emergency services

Very poor service delivery at A&E

Accident and emergency services

Won't go there again

They do what they can

Very respectful and understanding

Called him by a number not his name

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