Heartlands Hospital
Feedback Rating
Based on 1228 reviews
Reviews (1228)
No planning of beds
February 19, 2025
The staff were helpful but there is no planning for bed management. I waited on a wheel chair for hours on ward 5 to get a bed. They force patient discharge in order to get a new bed for the next patient.
Waited for hours for a bed
Accident and emergency services
February 19, 2025
I came to A&E with abdominal pain. I was seen within 5 hours and was shifted to ward 5 where I had to then wait for a further 6 hours for a bed.
Great
February 19, 2025
They sorted my medication in 20 minutes at the pharmacy which is great.
Explained everything well.
Respiratory medicine (lung services)
February 19, 2025
My appointment was online and I was seen by a very polite consultant who explained everything well.
Busy but quite quick
February 19, 2025
Quite busy at the pharmacy but the staff are polite and helpful. They prepared my medication within 20 minutes which I think is fine when there are 30 patients waiting.
Very quick 10 day referral
Ear Nose and Throat
February 19, 2025
It was a very quick referral to ENT. Just 10 days. I was examined and the consultant provided me with medication.
Process medication quickly
February 19, 2025
The discharge pharmacy process medication requests very quickly and staff are very helpful and polite.
Excellent care and treatment
February 19, 2025
My son is an inpatient on ward 16. The doctors and nurses are very helpful and so far provided excellent care and treatment.
Long waits and no room
Accident and emergency services
February 19, 2025
I had to wait 4 hours last October in A&E. They need a bigger waiting room, there were people sitting on the floor. The care was good once I was good.
Couldn't fault them
February 19, 2025
I had day surgery for carpal tunnel and it was brilliant. They took care of me. Couldn't fault them at all.
