Heartlands Hospital

Feedback Rating

Based on 1229 reviews
Leave your feedback
NHS patients accepted

Reviews (1229)

Long A&E waits but good care

Accident and emergency services
January 27, 2025
I went to A&E at 10pm and didn't leave until 6am the next morning. The care was good just the wait was long. I was sent home with medication and an appointment for the next day for an MRI scan to follow up.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback on your positive experience of care at our hospital accident & emergency unit, despite the long wait.

Best wishes,

Patient Experience Team

Provider responded

Long A&E waiting times.

Accident and emergency services
January 27, 2025
Long waits in A&E.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes,

Patient Experience Team

Provider responded

8 hour wait with a head injury

Accident and emergency services
January 27, 2025
I didn't get seen at A&E for over 8 hours for a head injury. No one even looked at me.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes,

Patient Experience Team

Provider responded

A good experience

January 27, 2025
My experience here was good.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to feedback so positively on your recent experience.

Kind regards

Patient Experience Team

Provider responded

Poor service delivery

Accident and emergency services
January 27, 2025
I waited for 10 hours in A&E for some help. Poor service delivery.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback about the delay you experienced in our accident & emergency unit.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes,

Patient Experience Team

Provider responded

Not the same as other hospitals

Accident and emergency services
January 27, 2025
A few months ago my sister had a numb feeling on the one side so she was taken by ambulance to Heartlands. There she had a completely different experience. Not the same as good hospitals like Solihull.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes,

Patient Experience Team

Provider responded

Care and staff were great

Cardiology/heart medicine
January 22, 2025
They transferred me here to have a stent fitted. I was here for 7 days and got a bit of an infection. The care was great and staff were good. Then I was transferred back to Good Hope.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team

Provider responded

Good staff but long waits

Accident and emergency services
January 21, 2025
The waiting times are so long at A&E but the care I received when I fractured my leg was quite good. The staff are good and they're friendly.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team

Provider responded

Always reliable

Outpatients
January 21, 2025
My mom goes regularly and they are always reliable and get the job done.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team

Provider responded

Not just a job, they care

Maternity
January 21, 2025
Really good. The vibe there was nice. The doctor and the nurse were both nice and made me feel calm and took an interest in what I do day to day. It didn't feel like a job to them, they actually care.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team

Provider responded

Leave your Feedback

Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

Share this rating