Heartlands Hospital Healthwatch Birmingham

Had tests and was referred on again.

December 19, 2023

I had a chest x-ray and tests. I waited 7 months for an appointment. They then referred me onto the chest clinic which didn't take long.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your referral to the chest clinic was so speedy after an initially quite long wait for an appointment.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Rude, unwelcoming and too busy

December 19, 2023

There are too many people and staff are too busy so don't have time for their patients. I find them rude and unwelcoming. I've had to have biopsies on my neck and they don't explain things very well. I feel like I need more information as it's all suspected and not confirmed.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you encountered issues with staff attitude and behaviour, and things haven't been explained to you in the detail you require.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

They were very good and helped me

December 19, 2023

I spent 12 days in Heartlands. They were very good. My chest was very bad and they helped me.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you were so well looked after during your 12 day stay at the hospital for treatment on your chest.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Everything was done quickly

December 19, 2023

The TB clinic referred me onto the Chest clinic. They were okay and everything was quick. It was all straight forward when we got there.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your appointment at the chest clinic was so speedy and straightforward.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Waiting 2 months for test results

December 19, 2023

I went for x-rays and blood tests for gallstones. I was told there was a waiting list and they would contact me with the results. It's has been over 2 months and they haven't got back to me.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had such a long wait to hear back the results from your x-rays and blood tests.

We are keen to listen to your concerns in more detail and to try to help in particular if there are results you are awaiting. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Poor signage, poor letter content

December 18, 2023

The letter didn't tell you which floor I needed to go to just the clinic name. You get to the first floor then you have to find out where your going. There's temporary signs to get to the clinic and then they says it has been transferred to another clinic. Therefore I was delayed for my appointment. I couldn't see any signs for the way out either. The signage is rubbish and letter don't tell you what floor the clinic is on either so that needs looking at too.

Anonymous

Really rubbish. Rude staff

December 18, 2023

Really rubbish hospital. My sister goes there in an ambulance and they take the mick out of her life. She has to repeat herself several times and they're just rude. They take the mickey.

Anonymous

Reply from Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your sister's experience has not been poistive and that she has encountered rude staff

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

I use A&E instead of my GP

December 18, 2023

I have used the services many times in the last 2 years. Although you have to wait for a few hours you do get properly assessed by the doctor and given prescriptions and medication.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about your treatment in the Emergency Department at Heartlands Hospital Birmingham - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Building and staff needs improvement

December 18, 2023

I have used the different services provided by the hospital. Everything, the staff, the facilities, the building needs immediate improvement.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues with the building and staff.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Service, care and support was excellent.

December 18, 2023

My first child was born at Heartland's. The service, care and support that I received was excellent.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the service, care and support you received during the birth of your first child.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Heartlands Hospital

Reviews (719)

Had tests and was referred on again.

Rude, unwelcoming and too busy

They were very good and helped me

Everything was done quickly

Waiting 2 months for test results

Poor signage, poor letter content

Really rubbish. Rude staff

I use A&E instead of my GP

Building and staff needs improvement

Service, care and support was excellent.

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