Reviews (1228)

Follow ups are good

February 19, 2025
Follow ups are good here but you can be waiting a while. Staff are alright. If you're stubborn they will be stubborn back.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

Satisfied with physiotherapy

Outpatients
February 19, 2025
Satisfied with physiotherapy.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

Excellent care at fracture clinic

Outpatients
February 19, 2025
My wife fractured her ankle and she was treated at the fracture clinic. The care was excellent.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

Seen within 2 hours

Accident and emergency services
February 19, 2025
I went in with a cut on my hand and was seen within 2 hours which is okay.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

Very kind consultant

Neurology, neurosurgery and stroke care
February 19, 2025
Very kind consultant that explains everything very well.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

Very helpful

February 19, 2025
I took my son to children's A&E as he was vomiting and had a high temperature. We had a bit of a wait and then they checked him over and didn't give him medication. They said to bring him back if the symptoms carried on. They were reluctant to give him medicines as he is already on loads. They were very helpful and answered any concerns we had.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

Long waits

Accident and emergency services
February 18, 2025
Very long waits and in the end they just give you paracetamol.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes,

Patient Experience Team


Provider responded

A very helpful and kind cardiologist

Cardiology/heart medicine
February 5, 2025
My husband had a heart bypass there and was provided excellent care and treatment. The cardiologist was vey kind and helpful.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback on your positive experience at our hospital.
Best wishes,
Patient Experience Team


Provider responded

Excellent treatment

February 5, 2025
My husband had stomach cancer and the treatment was excellent. He had treatment in February 2022.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback on your husband's positive experience of care at our hospital.
Best wishes,
Patient Experience Team


Provider responded

Prescribed medication without proper checks

Paediatric care
February 5, 2025
They sent an appointment letter but no information so I wasn't able to prepare my daughter for the appointment. She ended up shutting down. She was only in there for 6 minutes and they prescribed her melatonin without checking height or weight or anything.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team


Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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