Heartlands Hospital
Feedback Rating
Based on 1229 reviews
Reviews (1229)
X-ray is rubbish
January 20, 2025
The maps here contradict each other and x-ray is rubbish.
A good experience
January 20, 2025
I had a good experience with the service.
It has been great
January 20, 2025
Like being in a holiday hotel. I got my appendix out. There wasn't any beds when I came in on the Friday. I had a scan but it was delayed until yesterday. They're serving really spicy curry, I don't know if my gut will cope with that. They did a good job and I chose here as it had a shorter waiting time. It's a bit old school here but I had a nice time. My wife checked the online service to see the waiting times at A&E and this place had the shorter wait than the QE did. They have been great and I'm still alive.
Poorly led
January 20, 2025
The service is so poorly led at the surgical assessment unit. It's not the staff, it's the system.
Not a nice ward to be on
January 20, 2025
Last night was my worst experience here. There were people shouting on ward 2 and coming up to my bed. I was moved beds after paying £25 for the TV. The lights don't go off until really late and they moved me to a bed which the TV was broken and I can't get a refund until after 7 days. It's just not a nice ward to be on.
Things missed due to staffing levels
January 20, 2025
I spent 7 nights on ward 11 after I was admitted. It was okay but little things were missed because they are so busy and there aren't enough staff there. The care has been okay but the system is broken.
Excellent nurse at rheumatology
Rheumatology
January 15, 2025
The rheumatology nurse is excellent and you get the answers you need.
Good communication about medication
Respiratory medicine (lung services)
January 15, 2025
Respiratory department are fine. They have been talking to me about changing medication but they have told me about the side effects so I can make an informed choice.
Not long waits and good care given
Accident and emergency services
January 15, 2025
We didn't have to wait too long at Children's A&E department. The care was also good. They gave us medication and discharged him.
Very slow and lacking staff
Accident and emergency services
January 14, 2025
No one is bothered over there about the patients. Very slow moving at A&E which needs more staff and resources.
