Heartlands Hospital

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Based on 1229 reviews
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NHS patients accepted

Reviews (1229)

No one would help us

Accident and emergency services
November 26, 2024
I went there as no one would sort out the cyst. The GP sent me to the hospital. Hospital sent me back to the GP. We eventually popped it ourselves and went back to the hospital where they dressed it. They said the GP would come out every 2 days to redress it, which they didn't do.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to share your feedback about your visit to our hospital and we're sorry that your experienced did not meet your expectations on this occasion.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes
Patient Experience Team

Provider responded

Long waiting times

Accident and emergency services
November 25, 2024
Long waiting times and very rude and unhelpful staff.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to share your feedback about your visit to our hospital.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

Poor

Accident and emergency services
November 25, 2024
Poor management, poor planning and poor staffing.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital and we're sorry that your experienced was not a positive one.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

Rude and unhelpful

Accident and emergency services
November 25, 2024
I waited 6 hours in a poorly managed waiting area with no support. The staff are very rude and unhelpful.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital and we're sorry we didn't meet your expectations on this occasion.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes
Patient Experience Team

Provider responded

Didn't test me for allergies.

November 25, 2024
I went for a follow up after an allergic reaction. They didn't do what they were meant to do and I never heard from them again.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital.

We would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes
Patient Experience Team

Provider responded

Quickish waits

November 20, 2024
Quickish waits depending on how many people there are. They are also kind and helpful.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.
Best wishes
Patient Experience Team

Provider responded

They listened and took me seriously

Accident and emergency services
November 20, 2024
I waited in A&E for 5 hours. They listened to me and did tests. They took me seriously which the GP didn't. They wait was a bit long but all A&Es are the same.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the team to hear this.
Best wishes
Patient Experience Team

Provider responded

It was good.

Gynaecology
November 20, 2024
They referred me to gynaecology after waiting for 5 hours at A&E and then arranged a follow up appointment. It was good and I was able to ask questions.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the teams involved to hear this.
Best wishes
Patient Experience Team

Provider responded

Long waiting hours!!!!!

Accident and emergency services
November 17, 2024
Everytime I attended A&E, I have had to wait 9 hours to be seen by a doctor. It's accident and emergency, there should be doctors available all the time. It's very very disappointing that people have to wait long hours to be seen by a doctor.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital and we're sorry that you experienced an extended wait on this occasion.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

Lacks cleanliness and parking

November 13, 2024
It's okay apart from parking and the lack of cleanliness.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your experience of your recent visit to our Hospital and for those specific insights in particular as we look to improve those areas.
Best wishes
Patient Experience Team

Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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