Heartlands Hospital

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Based on 1229 reviews
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NHS patients accepted

Reviews (1229)

No regard or support for patients at A&E

Accident and emergency services
November 6, 2024
The staff at A&E are too busy, with no regard for patients in pain and waiting long hours without any support.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your visit to Heartlands Hospital.
We would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

It's the worst A&E

Accident and emergency services
November 6, 2024
The worst A&E. The staff are rude and unhelpful.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

Very helpful

Physiotherapy
November 4, 2024
The physio gave me exercises to do and as very helpful.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to Good Hope Hospital physiotherapy department as it will mean a lot to the team to hear.
Best wishes
Patient Experience Team

Provider responded

They were good.

November 4, 2024
I had an operation on my neck and had a large cyst removed. They were good.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital.
Best wishes
Patient Experience Team

Provider responded

Make you wait for hours

Accident and emergency services
October 30, 2024
The worst place to go when you need urgent medical support. They make you wait for hours.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital.

We're really sorry to hear about your wait but hope that your care when you did see a doctor was helpful.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

Appointments are fast

Ophthalmology
October 29, 2024
It's okay. The appointment only takes 20 minutes. It takes me longer to get to. It's okay to get a porter but that can be slow at times because it's a big hospital.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive feedback about your recent visit to our Hospital.
Best wishes
Patient Experience Team

Provider responded

They treated me and gave me medication

Cardiology/heart medicine
October 29, 2024
I had bad circulation which caused a bad valve in the heart and there's nothing they can do as I didn't want an operation. They gave me medication and I go there every 4 months. The valve has improved.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your experience of your recent visit to our Hospital.
Best wishes
Patient Experience Team

Provider responded

More than a 6 hour waiting times.

Accident and emergency services
October 29, 2024
The wait in A&E is more than 6 hours. You also feel that they have no time to listen to you.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your recent visit to our hospital.

We're really sorry to hear about your wait and your feedback about listening.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

Always in a rush

Outpatients
October 29, 2024
Very unhelpful and rude staff. They are always in a rush at radiology.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your recent visit to our hospital.

We're really sorry to hear about your negative experience and so would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you're happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

Sluggish and rude staff

Accident and emergency services
October 29, 2024
Rude staff, sluggish pace. I wouldn't recommend anyone go to the A&E.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your recent visit to our hospital.

We're really sorry to hear about your negative feedback and so would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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