Heartlands Hospital

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Based on 1337 reviews
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Reviews (1337)

Long waits and the staff are moody

Accident and emergency services
January 28, 2025
Always takes so long to get someone to see you and the staff are so moody. It's hard when you're already feeling unwell and you don't know how long you will have to wait.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team

Provider responded

8 hour wait at A&E

Accident and emergency services
January 28, 2025
I have waited over 8 hour in A&E. They check you and send you on your way.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes,

Patient Experience Team

Provider responded

Good

January 28, 2025
I got bitten by a patient at work and had to have it surgically drained. I nearly died on the table. They were good.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback on your positive experience at our hospital.

Best wishes,

Patient Experience Team

Provider responded

Quick and kind

Medical imaging, including radiography, ultrasound, MRI and nuclear medicine
January 27, 2025
The MRI was quick and I didn't have to wait long which was good. The staff were all really kind and it was all over and done with very quickly.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback on your positive experience at our hospital.

Best wishes,

Patient Experience Team

Provider responded

Long A&E waits but good care

Accident and emergency services
January 27, 2025
I went to A&E at 10pm and didn't leave until 6am the next morning. The care was good just the wait was long. I was sent home with medication and an appointment for the next day for an MRI scan to follow up.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback on your positive experience of care at our hospital accident & emergency unit, despite the long wait.

Best wishes,

Patient Experience Team

Provider responded

Long A&E waiting times.

Accident and emergency services
January 27, 2025
Long waits in A&E.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes,

Patient Experience Team

Provider responded

8 hour wait with a head injury

Accident and emergency services
January 27, 2025
I didn't get seen at A&E for over 8 hours for a head injury. No one even looked at me.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes,

Patient Experience Team

Provider responded

A good experience

January 27, 2025
My experience here was good.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to feedback so positively on your recent experience.

Kind regards

Patient Experience Team

Provider responded

Poor service delivery

Accident and emergency services
January 27, 2025
I waited for 10 hours in A&E for some help. Poor service delivery.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback about the delay you experienced in our accident & emergency unit.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes,

Patient Experience Team

Provider responded

Not the same as other hospitals

Accident and emergency services
January 27, 2025
A few months ago my sister had a numb feeling on the one side so she was taken by ambulance to Heartlands. There she had a completely different experience. Not the same as good hospitals like Solihull.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes,

Patient Experience Team

Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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