Heartlands Hospital

Dear Patient,

Thank you so much for sharing your feedback about Heartlands Hospital, and sorry for the delay in replying. We’re really glad to hear that our asthma service and their staff have provided you great care for many years.

If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.

Best wishes,

Patient Experience Team

Dear patient,

Thank you for sharing your thoughts about your time at Heartlands Hospital, and we’re sorry it took a little longer to get back to you. We’re very sorry you had a long wait in the Emergency Department before your deep cut was seen to.

If you’d like, we’d love to hear more about your experience. This can help us understand what happened and make things better in the future. If you’re okay with this, please reach out to the Patient Advice and Liaison Service (PALS) with your details. You can call them at 0121 424 0808, email them at PALS@uhb.nhs.uk, or fill out a contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.

Best wishes,

Patient Experience Team

Dear patient,

Thank you so much for sharing your feedback about Heartlands Hospital, and sorry for the delay in replying. We’re really glad to hear that our weight management team was able to support you.

If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.

Best wishes,

Patient Experience Team

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the slightly delayed response. We are really sorry to hear that you had a long wait to be seen and treated in the Emergency Department.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the slightly delayed response. We are really sorry to hear that you had such a long wait to be seen in the Emergency Department.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the slightly delayed response. Whilst we are sorry to hear that you had a long wait to be seen in the Emergency Department we are pleased to hear that you received excellent care and treatment from a wonderful doctor.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the slightly delayed response. Whilst we are sorry to hear that you had quite a long wait to be seen and treated in the Emergency Department we are pleaesd to hear that the care itself was excellent and that the staff were so helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the slightly delayed response. We are really pleased to hear that you're so happy with the treatment and care you've received in the ENT deaprtment and staff have been so kind and helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the slightly delayed response. We are really sorry to hear that you spent so long in the Emergency Department waiting in pain and felt that the department was disorganised.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the slightly delayed response. We are really pleased to hear that you're so happy with the treatment, care and support you received from paediatrics team over many years.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham