Heartlands Hospital
Feedback Rating
Based on 1369 reviews
Reviews (1369)
Not a nice ward to be on
January 20, 2025
Last night was my worst experience here. There were people shouting on ward 2 and coming up to my bed. I was moved beds after paying £25 for the TV. The lights don't go off until really late and they moved me to a bed which the TV was broken and I can't get a refund until after 7 days. It's just not a nice ward to be on.
Things missed due to staffing levels
January 20, 2025
I spent 7 nights on ward 11 after I was admitted. It was okay but little things were missed because they are so busy and there aren't enough staff there. The care has been okay but the system is broken.
Excellent nurse at rheumatology
Rheumatology
January 15, 2025
The rheumatology nurse is excellent and you get the answers you need.
Good communication about medication
Respiratory medicine (lung services)
January 15, 2025
Respiratory department are fine. They have been talking to me about changing medication but they have told me about the side effects so I can make an informed choice.
Not long waits and good care given
Accident and emergency services
January 15, 2025
We didn't have to wait too long at Children's A&E department. The care was also good. They gave us medication and discharged him.
Very slow and lacking staff
Accident and emergency services
January 14, 2025
No one is bothered over there about the patients. Very slow moving at A&E which needs more staff and resources.
Very helpful
January 14, 2025
The staff at urology clinic was very helpful and on all occasions I was seen on time.
No support or information
January 14, 2025
Very poor support and no information was provided after diagnosis of dementia. I was given loads of leaflets without any proper information about how to navigate the system for my husband.
Process to diagnose is too slow
Outpatients
January 14, 2025
It took longer than a year from the referral to a CT scan and initial assessment. After that my husband was diagnosed with dementia. The process is too slow and we didn't receive any support or information during that time.
More support and information is needed
Outpatients
January 14, 2025
They need to provide more information to newly diagnosed dementia patients about the help and support available for patients and carers at the memory clinic. They should have orientation sessions for the families so they know how to navigate the system and dementia pathway. They should give you an emergency carers card straight away. They just give you 50 leaflets and leave you to get on with it yourself.
