Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital and glad to hear things are improving.
Best wishes
Patient Experience Team

Thank you for sharing your two experiences of the Emergency Department at Heartlands Hospital.

We’re sorry to hear about the time it took for your sister to be seen whilst pregnant. We're also sorry to hear of the difficulties your Dad had at receiving continuous care. If it's ok, we’d like to hear more about your experiences. This can help us understand what we can do to make things better in the future.

If you’d like to share more about your experiences, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.

Best Wishes,

Patient Experience Team

Thank you for sharing your feedback about Heartlands Hospital Cardiology department. We are incredibly pleased to read the positive experience your father had.

We would like to pass your comments on to the team, if you have any further information, please do email compliments@uhb.nhs.uk. If not, we will pass your feedback on to the department as a general compliment.

Best wishes,

Patient Experience Team

Thank you for sharing your experience of the Emergency Department at Heartlands Hospital.

We’re sorry to hear about the time it took to be seen. If it's ok, we’d like to hear more about your experience. This can help us understand what we can do to make things better in the future.

If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.

Best Wishes,

Patient Experience Team

Thank you for sharing your experience of Cardiology at Heartlands Hospital.

We’re happy to hear that the care received was okay. If you’d like, we’d like to hear more about your experience. This can help us understand what we can do to make things better in the future.

If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.

Best Wishes,

Patient Experience Team

Thank you for sharing your experience of the Emergency Department at Heartlands Hospital.

We’re sorry to hear see that you were unhappy with your experience. If you’d like, we’d like to hear more about your experience. This can help us understand what we can do to make things better in the future.

If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.

Best Wishes,

Patient Experience Team

Thank you for sharing your thoughts about your time under Maternity Services at Heartlands Hospital, and we’re sorry it took a little longer to get back to you.

We’re very sorry to hear of the negative experience you had during your discharge from Maternity, especially as this ended in you experiencing a failed discharge.

If you’d like, we’d like to hear more about your experience. This can help us understand what happened and make things better in the future.

If you’re okay with this, please reach out to the Patient Advice and Liaison Service (PALS) with your details. You can call them at 0121 424 0808, email them at PALS@uhb.nhs.uk, or fill out a contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.

If you chose to contact PALS, please include the reference: HWBHH so the team are aware you have made contact with us here too.

Best Wishes,

Patient Experience Team

Thank you for sharing your thoughts about your time under Maternity Services at Heartlands Hospital, and we’re sorry it took a little longer to get back to you.

We’re very sorry to hear of the negative experience you had during your time in Maternity, especially regarding the attitude and communication of night staff.

If you’d like, we’d like to hear more about your experience. This can help us understand what happened and make things better in the future.

If you’re okay with this, please reach out to the Patient Advice and Liaison Service (PALS) with your details. You can call them at 0121 424 0808, email them at PALS@uhb.nhs.uk, or fill out a contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.

If you chose to contact PALS, please include the reference: HWBHH so the team are aware you have made contact with us here too.

Best Wishes,

Patient Experience Team

Thank you for sharing your thoughts about your time under Maternity Services at Heartlands Hospital, and we’re sorry it took a little longer to get back to you.

We’re very sorry to hear of the negative experience you had during your care, especially regarding staff attitude.

If you’d like, we’d like to hear more about your experience. This can help us understand what happened and make things better in the future.

If you’re okay with this, please reach out to the Patient Advice and Liaison Service (PALS) with your details. You can call them at 0121 424 0808, email them at PALS@uhb.nhs.uk, or fill out a contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.

If you chose to contact PALS, please include the reference: HWBHH so the team are aware you have made contact with us here too.

Best Wishes,

Patient Experience Team

Thank you so much for sharing your feedback about Heartlands Hospital, and sorry for the delay in replying.

We’re sorry to hear of the long waits and staffing shortages you faced in our ED. We hope the rest of your patient journey with us was more positive.

If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.

Best wishes,

Patient Experience Team