Heartlands Hospital

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Based on 1044 reviews
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NHS patients accepted

Reviews (1044)

They shut me down

unknown
April 29, 2024
I asked for other therapies but they shut it down. They do not understand that some therapies work well for me but because it's not the usual pathway of treatment they shut it down. They do not offer homeopathic treatments.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had difficulties getting access to the therapy you feel you need.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Rude, Slow, Dirty, Disorganised

Accident and emergency services
April 26, 2024
A&E staff are rude and clearly do not want to be there. The hospital a&e department is dirty with unusable toilets, pill pots lying around on the floor. Nurses have no idea why you are despite telling them 3 or 4 times. An absolute disgrace of a hospital a&e, the whole city knows the reputation but still have to go due the poor decisions. Disgusting from management disgusting from NHS no idea how it can be justified to pay so much council tax when clearly nothing goes into this hospital to put competent management and staff in.

Still waiting to see a doctor 4 hours in and still zero treatment!!
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had such a negative experience in our Emergency Department - and encountered a dirty environment, communication issues with staff and a long wait to be seen.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Long waits in A&E

Accident and emergency services
April 23, 2024
The waiting times at the hospital A&E
We have waited as long as 15 / 8 hours to see a doctor
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had some long waits to be seen in the Emergency Department.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Cannot contact ultrasound

Outpatients
April 23, 2024
Have tried to contact ultrasound, I can’t make appointment date. The number texted to me. 0121 425 0047, with appointment details “isn’t recognised”, switchboard unable to put me through/ no answer.
Mervyn Morrjs

Reply from Heartlands Hospital

Dear Mervyn

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are having issues contacting the ultrasound department.

If this remains the case we are keen to help. Please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Excellent support given

Outpatients
April 23, 2024
I went for a diabetic eye check up. Excellent support and information provided by staff.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you've received in the diabetic eye clinic and that the staff have provided excellent support and information.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Excellent care and treatment

unknown
April 23, 2024
I regularly go to pain management clinic. The staff are very helpful and provide excellent care and treatment.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care and treatment you have been receiving at the pain management clinic.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

2 weeks for a referral

Outpatients
April 23, 2024
I was referred onto Heartlands from my GP and sent an appointment for 2 weeks. Really good and no long waits.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear you were sent an appointment so soon after being referred.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Caring and professional

unknown
April 23, 2024
I had a nuclear test here. I had to swallow a pill which wasn't great. I had the pill, then a scan and then I had to go back 7 days later. They were thorough and professional as well as caring too.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the staff undertaking your nuclear test were thorough, professional and caring.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

I give them two stars

ward 2 at Birmingham heartlands
April 23, 2024
My mom died there after a cardiac surgery whilst she was on the ward due to complications. My sister and brother have had the same issues.
Anonymous

Reply from Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response.

You haven't mentioned any specific concerns about your mother, brother and sister's care but if you have any and if you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Saw my brother straight away.

Accident and emergency services
April 23, 2024
I went there with my brother who needed emergency support. They saw him straight away. A very good service.
Anonymous

Reply from Heartlands Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the care your brother received and that he was seen straight away.

If you or your brother would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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