Reviews (1306)

Dirty facilities and unhelpful staff

October 28, 2024
The hospital seems like a joint, a HMO, as the toilets are dirty and staff are unhelpful.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about our Hospital. We're really sorry to hear that you have had to raise some concerns. If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team


Provider responded

Very poor communication.

October 28, 2024
The staff on ward 23 were unhelpful and provided limited support. The communication by doctors was very poor.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about our Hospital. We're really sorry to hear about your negative feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team


Provider responded

They don't do anything about your problems

October 28, 2024
On ward 28 the staff listen but don't do anything about your problems.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about our Hospital. We're really sorry to hear that you felt you needed to raise some concerns, so if you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team


Provider responded

Happy with the maternity care

Maternity
October 28, 2024
I am happy with the maternity care here. You can wait a long time for appointments.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital.
Best wishes
Patient Experience Team


Provider responded

Very busy A&E

Accident and emergency services
October 28, 2024
A very busy A&E but doctors are very helpful. They provided excellent care to me.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital A&E department, it will mean a lot to the staff.
Best wishes
Patient Experience Team


Provider responded

Very kind staff

Paediatric care
October 28, 2024
Excellent care provided to my daughter over the years. Staff are very kind and helpful.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital. Those kind words will mean a lot to the staff reading this.
Best wishes
Patient Experience Team


Provider responded

Very helpful staff

October 28, 2024
Today I had an ultrasound, the staff were very helpful.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital.
Best wishes
Patient Experience Team


Provider responded

Rush to discharge me

Maternity
October 28, 2024
Not very happy with the care provided after the birth of my daughter. They were in a rush to discharge me.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about our Hospital. We're really sorry to hear that you had to raise a concern.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team


Provider responded

Satisfied with the treatment

October 28, 2024
I am satisfied with the treatment for osteopetrosis at Heartlands.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital. The departmental staff will be pleased to read your feedback.
Best wishes
Patient Experience Team


Provider responded

Satisfied with the treatment

October 28, 2024
I suffered a hip dislocation after an accident so I had to have surgery for a hip replacement. I was much satisfied with the treatment.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital.
Best wishes
Patient Experience Team


Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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