Reviews (1229)

Rude maternity staff

Maternity
October 29, 2024
It's a nightmare to go to maternity. The staff are very rude and unhelpful.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about our Hospital. We're really sorry to hear about your negative experience so we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team


Provider responded

Very helpful surgeon

Ear Nose and Throat
October 29, 2024
I had ENT related surgery there by a very helpful surgeon who explained everything very well.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital that will mean a lot to the staff.
Best wishes
Patient Experience Team


Provider responded

Listened and supported us

Paediatric care
October 29, 2024
An excellent consultant who provided good support and listened to us.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital.
Best wishes
Patient Experience Team


Provider responded

Dirty facilities and unhelpful staff

October 28, 2024
The hospital seems like a joint, a HMO, as the toilets are dirty and staff are unhelpful.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about our Hospital. We're really sorry to hear that you have had to raise some concerns. If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team


Provider responded

Very poor communication.

October 28, 2024
The staff on ward 23 were unhelpful and provided limited support. The communication by doctors was very poor.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about our Hospital. We're really sorry to hear about your negative feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team


Provider responded

They don't do anything about your problems

October 28, 2024
On ward 28 the staff listen but don't do anything about your problems.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about our Hospital. We're really sorry to hear that you felt you needed to raise some concerns, so if you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team


Provider responded

Happy with the maternity care

Maternity
October 28, 2024
I am happy with the maternity care here. You can wait a long time for appointments.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital.
Best wishes
Patient Experience Team


Provider responded

Very busy A&E

Accident and emergency services
October 28, 2024
A very busy A&E but doctors are very helpful. They provided excellent care to me.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital A&E department, it will mean a lot to the staff.
Best wishes
Patient Experience Team


Provider responded

Very kind staff

Paediatric care
October 28, 2024
Excellent care provided to my daughter over the years. Staff are very kind and helpful.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital. Those kind words will mean a lot to the staff reading this.
Best wishes
Patient Experience Team


Provider responded

Very helpful staff

October 28, 2024
Today I had an ultrasound, the staff were very helpful.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital.
Best wishes
Patient Experience Team


Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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