Heartlands Hospital

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Based on 1337 reviews
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NHS patients accepted

Reviews (1337)

Very helpful

February 19, 2025
I took my son to children's A&E as he was vomiting and had a high temperature. We had a bit of a wait and then they checked him over and didn't give him medication. They said to bring him back if the symptoms carried on. They were reluctant to give him medicines as he is already on loads. They were very helpful and answered any concerns we had.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team

Provider responded

Long waits

Accident and emergency services
February 18, 2025
Very long waits and in the end they just give you paracetamol.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes,

Patient Experience Team

Provider responded

A very helpful and kind cardiologist

Cardiology/heart medicine
February 5, 2025
My husband had a heart bypass there and was provided excellent care and treatment. The cardiologist was vey kind and helpful.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback on your positive experience at our hospital.
Best wishes,
Patient Experience Team

Provider responded

Excellent treatment

February 5, 2025
My husband had stomach cancer and the treatment was excellent. He had treatment in February 2022.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback on your husband's positive experience of care at our hospital.
Best wishes,
Patient Experience Team

Provider responded

Prescribed medication without proper checks

Paediatric care
February 5, 2025
They sent an appointment letter but no information so I wasn't able to prepare my daughter for the appointment. She ended up shutting down. She was only in there for 6 minutes and they prescribed her melatonin without checking height or weight or anything.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team

Provider responded

Long waits

February 5, 2025
Can only give three stars because of the long waits seeing a consultant
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback on your recent experience at our hospital.
Best wishes,
Patient Experience Team

Provider responded

Seen within 3 hours at A&E

Accident and emergency services
February 5, 2025
I was seen within 3 hours for shoulder pain at A&E. They examined me and gave me medication.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback on your positive experience at our hospital A&E department.
Best wishes,
Patient Experience Team

Provider responded

Clinic ran 2 hours late

February 4, 2025
I went to Heartlands for a routine check up and it was so busy that clinic was running 2 hours late. Staff were rude and unhelpful.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback and we're sorry to hear about the wait you experienced.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team

Provider responded

Nurses helped me a lot

January 29, 2025
The nurses helped me a lot and I stayed until I felt ready to go home which was nice. It was clean and I don't have a bad thing to say for the three days I was in there.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback on your positive experience at our hospital.
Best wishes,
Patient Experience Team

Provider responded

It was okay

Accident and emergency services
January 29, 2025
I went to A&E and it was okay. It was clean but the waiting time could be better. I waited for 6 hours and then admitted for three days.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team

Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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