Reviews (1229)

Efficient and helpful

November 13, 2024
Very efficient and helpful staff during my scans.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the team to hear this.
Best wishes
Patient Experience Team


Provider responded

Very poor service at A&E

Accident and emergency services
November 13, 2024
I waited for 4 hours before any formal support was provided. A very poor service.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital and we're sorry we didn't meet your expectations on this occasion.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team


Provider responded

Useful consultant

Ophthalmology
November 13, 2024
A very useful consultant at ophthalmology with regards my eye issues and further treatment.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the team to hear this.
Best wishes
Patient Experience Team


Provider responded

Excellent at ENT

Ear Nose and Throat
November 13, 2024
My wife had minor surgery at ENT recently. The care and support was excellent.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital ENT department as it will mean a lot to the team to hear this.
Best wishes
Patient Experience Team


Provider responded

Helpful and kind

November 13, 2024
Here for an MRI scan. Last week I was here for bloods. The staff are very kind and helpful.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your scan during your recent visit to our Hospital as it will mean a lot to the staff to hear this.
Best wishes
Patient Experience Team


Provider responded

Excellent treatment and care

Cardiology/heart medicine
November 13, 2024
My dad had his bypass there and the treatment and care was excellent.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the team to hear this.
Best wishes
Patient Experience Team


Provider responded

Professional ENT team

Ear Nose and Throat
November 13, 2024
Very helpful team of professionals that listen to you and try to help you quickly.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital ENT department as it will mean a lot to the team to hear this.
Best wishes
Patient Experience Team


Provider responded

Excellent continuity of care

November 13, 2024
Excellent communication between the different departments within the hospital and with the GP. Excellent continuity of care.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the teams to hear this.
Best wishes
Patient Experience Team


Provider responded

High standards of communication

Paediatric care
November 13, 2024
The consultants and nurses are very helpful. They provide a high standard of information and communication.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital; the team will be really pleased to hear this.
Best wishes
Patient Experience Team


Provider responded

Second to none

November 13, 2024
My newborn was in neonatal for 3 months. The care, support and help provided was second to none.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the Neonatal team to hear this.
Best wishes
Patient Experience Team


Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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