Heartlands Hospital
Feedback Rating
Based on 1337 reviews
Reviews (1337)
Difficult to get an appointment
Physiotherapy
February 19, 2025
Very difficult to get an appointment and staff have poor communication as they can't explain things properly at physiotherapy.
Busy but excellent
February 19, 2025
Very busy but communication is excellent at the pharmacy. I have waited for 40 minutes but they have kept me informed.
Always seen on time
Respiratory medicine (lung services)
February 19, 2025
I have been attending the lung clinic for the last 4 years. The staff are lovely and always seen on time.
Very busy but kind staff
February 19, 2025
Very busy at the pharmacy but staff are very kind and engage very well with patients. The chemist told me it will take 30 minutes to process my prescription.
Very helpful at radiology
February 19, 2025
I had scans at radiology. The staff were very helpful and provided good support.
No planning of beds
February 19, 2025
The staff were helpful but there is no planning for bed management. I waited on a wheel chair for hours on ward 5 to get a bed. They force patient discharge in order to get a new bed for the next patient.
Waited for hours for a bed
Accident and emergency services
February 19, 2025
I came to A&E with abdominal pain. I was seen within 5 hours and was shifted to ward 5 where I had to then wait for a further 6 hours for a bed.
Great
February 19, 2025
They sorted my medication in 20 minutes at the pharmacy which is great.
Explained everything well.
Respiratory medicine (lung services)
February 19, 2025
My appointment was online and I was seen by a very polite consultant who explained everything well.
Busy but quite quick
February 19, 2025
Quite busy at the pharmacy but the staff are polite and helpful. They prepared my medication within 20 minutes which I think is fine when there are 30 patients waiting.
