Heartlands Hospital Healthwatch Birmingham

Misdiagnosis caused major health problem.

December 14, 2023

My mom was not diagnosed properly for her heart issue which has resulted in a major problem.

Anonymous

Reply from Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there has been an issue with the diagnosis of your mother.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

They need more staff in A&E

December 14, 2023

A&E is very busy all of the time. They need more staff and a bigger place to accommodate so many people quickly with dignity and respect. Currently they leave people to wait for hours in a crowded place in pain and agony.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had some issues in the Emergency Department.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

They saved my life

December 14, 2023

My heart surgery was done over here. Excellent staff and facilities here. The availability of follow up appointments is excellent. They saved my life.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your heart surgery has been so successful and that the follow-up has been excellent too.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Neglectful and no care for patients

December 14, 2023

My 21 month old daughter has a severe disability. She was sent here twice by the GP for treatment at the Children's ward for constipation but she has still not recovered. It is neglect and lack of communication at every level. For the last 8 weeks they still cannot diagnose what the problem is. The staff are rude and impolite. There is not care or respect for the patients.

Anonymous

Reply from Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had a number of issues during the treatment of your daughter and there have been issues with communication and speed of diagnosis.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

My interpreter is good

December 14, 2023

It's my second time here and everything has been good. I have an interpreter that goes into the appointments with me. They're good.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the service you have been provided by your interpreter has been so good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Communications is very good here

December 14, 2023

Maternity is fine here. Communication is quite good. I get text messages and emails and I am able to rearrange appointments quickly. It is okay that I see different members of staff each time as the staff are all fine and it's as expected for a hospital.

Zarun Bi

Reply from Heartlands Hospital

Dear Zarun

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the treatment you've been receiving from the maternity team and that appointments can be rearranged so quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

So far so good

December 14, 2023

Maternity at Heartlands has been okay. I have been a few times now and have seen different staff and they have all been lovely. The waiting times are quick and they send letters. So far it has been good.

Laila Khadija

Reply from Heartlands Hospital

Dear Laila

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you've been receiving from our maternity department and that waiting times are so quick, for example.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Looked after my wife very well

December 14, 2023

My wife was admitted with pneumonia. She was very ill and they looked after her very well. I have come to see her most days. I'm not too sure when we will get her home but hopefully it's soon.

Anonymous

Reply from Heartlands Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the care your wife received whilst being treated for pneumonia.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Below my expectations

December 12, 2023

A very poor hospital. It's the worst place to get treatment. The facilities, support and staff are all below expectations.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you aren't happy with the treatment you've received here.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Provide excellent support

Ear Nose and Throat

December 12, 2023

I regularly see the ENT consultant and they provide excellent support and help.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you've been receiving from the ENT consultant during your regular appointments.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Heartlands Hospital

Reviews (730)

Misdiagnosis caused major health problem.

They need more staff in A&E

They saved my life

Neglectful and no care for patients

My interpreter is good

Communications is very good here

So far so good

Looked after my wife very well

Below my expectations

Provide excellent support

Ear Nose and Throat

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