Heartlands Hospital Healthwatch Birmingham

Prescribed medication without proper checks

Paediatric care

February 5, 2025

They sent an appointment letter but no information so I wasn't able to prepare my daughter for the appointment. She ended up shutting down. She was only in there for 6 minutes and they prescribed her melatonin without checking height or weight or anything.

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team

Long waits

February 5, 2025

Can only give three stars because of the long waits seeing a consultant

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback on your recent experience at our hospital.
Best wishes,
Patient Experience Team

Seen within 3 hours at A&E

Accident and emergency services

February 5, 2025

I was seen within 3 hours for shoulder pain at A&E. They examined me and gave me medication.

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback on your positive experience at our hospital A&E department.
Best wishes,
Patient Experience Team

Clinic ran 2 hours late

February 4, 2025

I went to Heartlands for a routine check up and it was so busy that clinic was running 2 hours late. Staff were rude and unhelpful.

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback and we're sorry to hear about the wait you experienced.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team

Nurses helped me a lot

January 29, 2025

The nurses helped me a lot and I stayed until I felt ready to go home which was nice. It was clean and I don't have a bad thing to say for the three days I was in there.

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback on your positive experience at our hospital.
Best wishes,
Patient Experience Team

It was okay

Accident and emergency services

January 29, 2025

I went to A&E and it was okay. It was clean but the waiting time could be better. I waited for 6 hours and then admitted for three days.

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team

Long waits and the staff are moody

Accident and emergency services

January 28, 2025

Always takes so long to get someone to see you and the staff are so moody. It's hard when you're already feeling unwell and you don't know how long you will have to wait.

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team

8 hour wait at A&E

Accident and emergency services

January 28, 2025

I have waited over 8 hour in A&E. They check you and send you on your way.

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes,

Patient Experience Team

Good

January 28, 2025

I got bitten by a patient at work and had to have it surgically drained. I nearly died on the table. They were good.

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback on your positive experience at our hospital.

Best wishes,

Patient Experience Team

Quick and kind

Medical imaging, including radiography, ultrasound, MRI and nuclear medicine

January 27, 2025

The MRI was quick and I didn't have to wait long which was good. The staff were all really kind and it was all over and done with very quickly.

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback on your positive experience at our hospital.

Best wishes,

Patient Experience Team

Heartlands Hospital

Reviews (1229)

Prescribed medication without proper checks

Paediatric care

Long waits

Seen within 3 hours at A&E

Accident and emergency services

Clinic ran 2 hours late

Nurses helped me a lot

It was okay

Accident and emergency services

Long waits and the staff are moody

Accident and emergency services

8 hour wait at A&E

Accident and emergency services

Good

Quick and kind

Medical imaging, including radiography, ultrasound, MRI and nuclear medicine

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