Heartlands Hospital

Feedback Rating

Based on 1379 reviews
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NHS patients accepted

Reviews (1379)

Seen within 3 hours

Accident and emergency services
May 28, 2025
I was seen within 3 hours at A&E and they examined me very well. Explained everything very well and medication was provided.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Services Team

Provider responded

Helpful staff

Outpatients
May 28, 2025
I am high risk for fall and the I regular attend the falls clinic. The staff are very kind and helpful.
Anonymous

Reply from Heartlands Hospital

'Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Services Team

Provider responded

Didn't feel comfortable there

May 27, 2025
The staff were lovely but the atmosphere is awful and I did not feel comfortable.
Anonymous

Reply from Heartlands Hospital

Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/ft

Kind regards, Patient Experience Team

Provider responded

They took good care of me

May 27, 2025
I was there for 4 days before being transferred to the QE. The care was okay it's just not the best hospital to be in but they took good care of me.
Anonymous

Reply from Heartlands Hospital

Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/ft

Kind regards, Patient Experience Team

Provider responded

Brilliant

May 27, 2025
They looked after me and couldn't do anymore for me. Brilliant.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Services Team

Provider responded

Fixed my stitches

Outpatients
May 20, 2025
Called me in to check my stitches after the hip operation and they fixed some of the stitches for me.
Anonymous

Reply from Heartlands Hospital

Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/ft

Kind regards, Patient Experience Team

Provider responded

Grumpy and inconsiderate staff

Accident and emergency services
May 13, 2025
Taking my mother with cellulitis in leg after knee replacement. Poor parking availability, long wait in a waiting room that looked like a war zone. Staff grumpy and inconsiderate, didn’t bother to examine properly.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk

Thank you

Patient Experience Team

Provider responded

A kind A&E doctor

Accident and emergency services
May 13, 2025
I had abdominal pain and I went to A&E. I waited for three hours but was seen by a very helpful and kind doctor in the end.
Anonymous

Reply from Heartlands Hospital

Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/ft

Kind regards, Patient Experience Team

Provider responded

Results the same day

May 13, 2025
My wife had an x-ray. She had a scan on leg. Had the results the same day and said there were no blood tests and was clear which was good.
Anonymous

Reply from Heartlands Hospital

'Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Services Team

Provider responded

Long wait but helpful

Accident and emergency services
May 13, 2025
My wife waited 5 hours at A&E was check and told to return the next day for a scan. A long wait but helpful.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk

Thank you

Patient Experience Team

Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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