Heartlands Hospital
Feedback Rating
Based on 1549 reviews
Reviews (1549)
Brilliant diabetes team
Diabetes care
October 31, 2025
I visit the diabetes team every 12 months and they are brilliant.
Brilliant rheumatology care
Rheumatology
October 31, 2025
The rheumatology department is absolutely brilliant. I am not always seen face to face but I have regular phone calls every couple of weeks. They also have a helpline that I have used when I have flare ups and the doctors arranged an appointment for me.
Living with pain from hip operation
Orthopaedics and fracture clinic
October 31, 2025
I had a hip operation here and I've never fully recovered. I've been living with the pain ever since and when it has been investigated they have just told me there is nothing wrong.
Long waits but caring staff
Accident and emergency services
October 31, 2025
There can be long waits in A&E but the staff are helpful, caring and friendly.
Happy with stent fitting
Cardiology/heart medicine
October 31, 2025
I had 2 stents fitted here and they were very good. I'm happy with the care and treatment.
Thyroid service no longer available
October 31, 2025
The thyroid specialist was absolutely marvelous but the service is no longer available.
Keep cancelling appointments
October 30, 2025
They keep cancelling my appointments which makes me very concerned about the management of my liver condition.
Dealing with people who don't need to go there
October 30, 2025
I feel that they are dealing with a lot of people who could just be seen by their GP.
Cancelled appointment without telling me
October 30, 2025
I arrived for my outpatient appointment and they told me it was cancelled but I was not informed of this
A&E is understaffed
Accident and emergency services
October 30, 2025
I spent 48 hours in A&E and my experience wasn't great because they are understaffed and overworked. I was sent to another department and back to A&E which was confusing.
