Heartlands Hospital

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Based on 1094 reviews
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NHS patients accepted

Reviews (1094)

Appointments are fast

Ophthalmology
October 29, 2024
It's okay. The appointment only takes 20 minutes. It takes me longer to get to. It's okay to get a porter but that can be slow at times because it's a big hospital.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive feedback about your recent visit to our Hospital.
Best wishes
Patient Experience Team

Provider responded

They treated me and gave me medication

Cardiology/heart medicine
October 29, 2024
I had bad circulation which caused a bad valve in the heart and there's nothing they can do as I didn't want an operation. They gave me medication and I go there every 4 months. The valve has improved.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your experience of your recent visit to our Hospital.
Best wishes
Patient Experience Team

Provider responded

More than a 6 hour waiting times.

Accident and emergency services
October 29, 2024
The wait in A&E is more than 6 hours. You also feel that they have no time to listen to you.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your recent visit to our hospital.

We're really sorry to hear about your wait and your feedback about listening.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

Always in a rush

Outpatients
October 29, 2024
Very unhelpful and rude staff. They are always in a rush at radiology.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your recent visit to our hospital.

We're really sorry to hear about your negative experience and so would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you're happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

Sluggish and rude staff

Accident and emergency services
October 29, 2024
Rude staff, sluggish pace. I wouldn't recommend anyone go to the A&E.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your recent visit to our hospital.

We're really sorry to hear about your negative feedback and so would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

Rude maternity staff

Maternity
October 29, 2024
It's a nightmare to go to maternity. The staff are very rude and unhelpful.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about our Hospital. We're really sorry to hear about your negative experience so we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

Very helpful surgeon

Ear Nose and Throat
October 29, 2024
I had ENT related surgery there by a very helpful surgeon who explained everything very well.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital that will mean a lot to the staff.
Best wishes
Patient Experience Team

Provider responded

Listened and supported us

Paediatric care
October 29, 2024
An excellent consultant who provided good support and listened to us.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital.
Best wishes
Patient Experience Team

Provider responded

Dirty facilities and unhelpful staff

October 28, 2024
The hospital seems like a joint, a HMO, as the toilets are dirty and staff are unhelpful.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about our Hospital. We're really sorry to hear that you have had to raise some concerns. If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

Very poor communication.

October 28, 2024
The staff on ward 23 were unhelpful and provided limited support. The communication by doctors was very poor.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about our Hospital. We're really sorry to hear about your negative feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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