Heartlands Hospital

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Based on 1305 reviews
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Reviews (1305)

Kind and helpful maternity staff

Maternity
March 19, 2025
My daughter is happy and satisfied with the care and treatment provided at the maternity unit. The nurses and the doctors were very helpful and kind to her.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Prepare for the long wait at A&E

Accident and emergency services
March 19, 2025
Before going to A&E keep in mind that you have to wait for at least 6 to 8 hours. Complete lack of facilities and professional staffing.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Excellent support

Maternity
March 19, 2025
Five stars for the maternity midwives and nurses who provided excellent care and support to my daughter.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Dissatisfied with A&E

Accident and emergency services
March 19, 2025
I waited for 8 hours at A&E. I am very dissatisfied by the care and treatment provided.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Wonderful A&E doctor

Accident and emergency services
March 19, 2025
I waited for 2 hours at A&E but was seen by a wonderful doctor who provided excellent care and treatment.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Excellent care and treatment

Ophthalmology
March 19, 2025
I was treated for a detached retina, the care and treatment was excellent.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Short staffed A&E

Accident and emergency services
March 19, 2025
I have been to A&E many times and they are overworked in there and short of staff.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Shameful waiting times

Accident and emergency services
March 19, 2025
I waited for 6 hours which is shameful.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Excellent

March 19, 2025
I had stents fitted and the care and treatment was excellent.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Cared for my husband with such compassion

March 19, 2025
Ward 8 staff were fantastic and cared for him for 6 weeks until he passed away. They care so well and with such compassion. They were so lovely to us all.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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