Heartlands Hospital

I come here regularly to see the weight management team, the consultant is a little sweetie. My appointments go well and I am always seen on time. I do have to get dropped off to avoid parking though as I can't even park with my blue badge.

I attended Heartlands Hospital A&E with my 80-year-old neighbour, who had been experiencing a nosebleed for over an hour. She is on blood thinners, has high blood pressure, and is prone to blood clots. Upon arrival, we overheard the receptionist informing another patient that everyone was seen strictly in order of arrival, regardless of symptoms or urgency.

Despite her age and medical risks, we waited an hour and a half before realising—via the hospital’s live online data—that the current waiting time was over 5 hours and 30 minutes. At that point, my neighbour was exhausted and we decided to take her home, advising her to call 999 if the bleeding continued.

The A&E department itself was overcrowded, disorganised, and noticeably unclean. The overall environment felt chaotic and poorly managed, leaving us with little confidence in the care available.

I have been under the gastro team at UHB and have attended appointments at Hospitals and Solihull Hospital. I experienced long waits between appointments, which was often 6 months. I also had a long wait for results and it took several months to be told that I needed a liver scan. Communication was generally poor and needs to be improved.

My experience of the dermatology department at Heartlands Hospital was initially good. I was urgently referred and seen quickly, and told that I would need a biopsy. I was told that I would be seen within 4 to 6 weeks but I have now been waiting over 4 months. I have chased the hospital directly and my GP has also chased them too without success.

My consultant at Heartlands Hospital is very good. I am seen by the brain injury team. Things are finally being done now that I am in the system and under their care.

I attended Heartlands Hospital for full bloods to be taken and they arranged a follow up appointment for me at Solihull Hospital's haematology department for the following week. I was satisfied with the service received and very pleased that they were able to book the follow on appointment for me there and then.

I was admitted to ward 10 and spent 8 days there. The staff were lovely and took very good care of me.

I attended A&E at Heartlands Hospital and was quickly sent to SAU where I had an ultrasound. I was then told to come back to SAU the following day. I attended the next day to be told that there was a 4 to 6 hour wait to be seen. I waited 3 hours to be told that the ultrasound I'd had done the day before was all clear and that I could go. Living in Solihull it is very difficult to get to Heartlands Hospital by public transport. It cost me over £60 to attend the hospital over two days. The waiting times are long and a simple telephone call could have told me that the ultrasound was all clear.

The new antenatal department at Heartlands Hospital is bright and clean and has air con which has been great. The sonographers, midwives and my consultant have all been lovely. The consultant communicate well and talked through all my birth option clearly helping me make an informed decision.

I had to attend growth scans at Heartlands Hospital's maternity department every two weeks as well as attend consultant appointments. The scans were done in the new part of the main hospital and I had to go to the Princess of Wales Department to see my consultant. It was great that these appointments were on the same day but more consideration needed to be given to the times of the appointments. They were often 30 minutes apart and I would need to rush from one side of the hospital to the other, whilst heavily pregnant and also hope that the scan department were running on time. This made visits and appointments very stressful.