Reviews (1340)

Long wait but helpful

Accident and emergency services
May 13, 2025
My wife waited 5 hours at A&E was check and told to return the next day for a scan. A long wait but helpful.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk

Thank you

Patient Experience Team


Provider responded

Told to go to Childrens

Accident and emergency services
May 13, 2025
Very bad. My daughter fell and cut her chin wide open. We called an ambulance and waited for 4 hours. They doctor there told us she couldn't be treated there and we needed to go to the children's hospital. They didn't do anything to help her during that time it was so bad.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk

Thank you

Patient Experience Team


Provider responded

They did their utmost at A&E

Accident and emergency services
May 13, 2025
I went to A&E when I thought I had broken my arm. I waited about an hour. They did their utmost and gave me a wheelchair and got me through quickly to x-ray.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Services Team


Provider responded

Explain things well at my check ups

Diabetes care
May 13, 2025
I have a diabetic eye check up every three months and the staff are great. It's easy to find the department, they run on time, explain things well and I can contact them easily.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Services Team


Provider responded

They listen

May 13, 2025
Easy to make an appointment there and they listen to you.
Anonymous

Reply from Heartlands Hospital

Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/ft

Kind regards, Patient Experience Team


Provider responded

Seen quickly

Outpatients
May 7, 2025
I was sent for x-rays and bloods. The staff were good and helpful and I was seen quickly.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Services Team


Provider responded

Long A&E waits

Accident and emergency services
May 7, 2025
Long waits at A&E with very limited support or care provided.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk

Thank you

Patient Experience Team


Provider responded

Waiting for surgery

May 7, 2025
Been waiting for carpal tunnel surgery for the last 2 years.
Anonymous

Reply from Heartlands Hospital

hank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk

Thank you

Patient Experience Team


Provider responded

Excellent treatment provided.

Accident and emergency services
May 7, 2025
We were seen very quickly, within 2 hours and excellent treatment was provided.
Anonymous

Reply from Heartlands Hospital

'Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/ft

Kind regards, Patient Experience Team


Provider responded

Long waits, rude staff

Accident and emergency services
May 7, 2025
Very busy. I have always waited at least 5 hours at A&E and the staff are rude.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding Heartlands Hospital. I am extremely sorry that your experience was not satisfactory.

Once again thank you for taking the time to provide your comments, as all patient feedback is very important to us. If you need to raise concerns with the treatment and care you are receiving then please contact by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk

Kind regards,
Patient Experience Team


Provider responded

Leave your Feedback


Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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