Heartlands Hospital
Feedback Rating
Based on 720 reviews
Reviews (720)
Cancelled my appointment during strikes
March 20, 2024
They cancelled my appointment in the January strike. It was long waiting times waiting for that appointment but then they cancel it and I didn't get any updates. I have got to call them and check what's going on.
Excellent care and support.
March 20, 2024
I was treated here for cancer. The staff were good and very helpful. I am now cancer free.
Better signposting needed around the hospital
March 20, 2024
I went for an MRI/scan and it was really very difficult to find my way to radiology department. They need to signpost the hospital about how to reach different departments more clearly.
Very kind and helpful staff.
March 20, 2024
I went to ward 19 for iron infusion. The staff were very kind and helpful.
Very good and helpful
March 19, 2024
I have been to the Heartlands for physio and the imaging department. All are good and very helpful. Always seen on time and given very good advice.
Staff engage well with patients.
March 19, 2024
I have visited the radiology department for a CAT scan and MRI. The staff are very helpful and engage with patients very well.
very helpful staff and fast referral
March 19, 2024
I was diagnosed with lung cancer at Heartlands. They referred me to the QE for further treatment. The staff were very helpful and the consultant made sure that the treatment started ASAP.
Excellent care and treatment in A&E
March 19, 2024
My son dislocated his shoulder whilst playing. We took him to A&E and he was seen within an hour. He received excellent care and treatment.
Consultant is very good, reception are rude.
March 6, 2024
We regularly go to the paediatrics department for my son's check up and blood tests. The reception staff are very rude and don't communicate politely. The consultant is okay. He listens to us and explains things very well.
More doctors, nurses and midwives needed.
March 6, 2024
The maternity department needs more doctors, nurses and midwives because they are severely short of skilled staff. Low and poor level of staffing is affecting patients who have to wait for ages.
