Heartlands Hospital Healthwatch Birmingham

Gone down hill

November 26, 2024

It used to be very good for my 18 year old who has down syndrome, however, it has gone down hill and you have to do a lot yourself if you want to get any sort of help.

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to share your feedback about your visit to our hospital and we're sorry that your experienced did not meet your expectations on this occasion.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

They were good

Physiotherapy

November 26, 2024

They were good and showed me some exercises to do to help with the facture in my thumb.

Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Really fast

November 26, 2024

I ended up going for an x-ray and they were really fast. I had to wait two weeks for the results. They invited me back to discuss the results and referred me onto physio for my hand. That was also quick as I had a break in my thumb.

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Good care but long waits and busy

Accident and emergency services

November 26, 2024

Been to A&E a couple of times and the wait was long. It's very busy. The care is good.

Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital, sorry to hear of your wait but incredibly pleased to read the positive experience you had , as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

No one would help us

Accident and emergency services

November 26, 2024

I went there as no one would sort out the cyst. The GP sent me to the hospital. Hospital sent me back to the GP. We eventually popped it ourselves and went back to the hospital where they dressed it. They said the GP would come out every 2 days to redress it, which they didn't do.

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to share your feedback about your visit to our hospital and we're sorry that your experienced did not meet your expectations on this occasion.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes
Patient Experience Team

Long waiting times

Accident and emergency services

November 25, 2024

Long waiting times and very rude and unhelpful staff.

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to share your feedback about your visit to our hospital.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Poor

Accident and emergency services

November 25, 2024

Poor management, poor planning and poor staffing.

Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital and we're sorry that your experienced was not a positive one.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Rude and unhelpful

Accident and emergency services

November 25, 2024

I waited 6 hours in a poorly managed waiting area with no support. The staff are very rude and unhelpful.

Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital and we're sorry we didn't meet your expectations on this occasion.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes
Patient Experience Team

Didn't test me for allergies.

November 25, 2024

I went for a follow up after an allergic reaction. They didn't do what they were meant to do and I never heard from them again.

Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital.

We would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes
Patient Experience Team

Quickish waits

November 20, 2024

Quickish waits depending on how many people there are. They are also kind and helpful.

Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.
Best wishes
Patient Experience Team

Heartlands Hospital

Reviews (1093)

Gone down hill

They were good

Physiotherapy

Really fast

Good care but long waits and busy

Accident and emergency services

No one would help us

Accident and emergency services

Long waiting times

Accident and emergency services

Poor

Accident and emergency services

Rude and unhelpful

Accident and emergency services

Didn't test me for allergies.

Quickish waits

Leave your Feedback

About you

Heartlands Hospital

Contact

Location

Share this rating