Heartlands Hospital
Feedback Rating
Based on 1548 reviews
Reviews (1548)
I felt rushed
Maternity
December 3, 2025
A very busy department, a long wait and I felt rushed by the sonographer.
DNR without our consent
December 3, 2025
The nurse called to ask if we knew that dad had a DNR in place and we didn't know. So they put it in place without telling us.
Told them it kept happening
Accident and emergency services
December 2, 2025
I went to A&E with a shoulder dislocation, which kept happening so I told them. They didn't refer me about it though.
Waited ages for my appointment
unknown
December 2, 2025
I had an outpatients appointment but was seen nearly an hour past my appointment time. If we arrived an hour late we wouldn't be seen so it's not acceptable to be seen so late in my opinion.
Happy with the excellent care
December 2, 2025
The queue to get into the carpark is awful. Follow up chemo was done here. I was happy with the care and they were brilliant. I didn't want to leave as it was like a five star hotel. They discharged me when the nurse said I was doing well.
Long wait in A&E
December 2, 2025
I had to attend A&E at Heartlands Hospital and my experience was awful. I waited hours to be seen and treated. The doctors and nurses were good when I saw them.
A&E was there for hours
Accident and emergency services
November 21, 2025
I attended Heartlands A&E to try and get a scan. I was there for hours and was not happy with the waiting times.
Picked up from a scan
Outpatients
November 19, 2025
I was diagnosed with third stage bowel cancer. I had a scan and they picked it up. My GP caught it and referred me in.
No problems at all
Ophthalmology
November 19, 2025
I go there for my left eye as I can't see very well out of it. They do my prescriptions and sort my glasses. Very good, no problems at all.
They have been helpful
Accident and emergency services
November 18, 2025
It's okay, not too bad of a wait. I get help and support. They have been helpful and kind the times I have been.
