Heartlands Hospital
Feedback Rating
Based on 1337 reviews
Reviews (1337)
Nightmare at A&E
Accident and emergency services
June 17, 2025
My sister waited 6 hours before she was seen at A&E. It was a nightmare.
Long waits and rude staff
June 17, 2025
Long waits and rude staff all over the hospital.
A 12 hour A&E wait
Accident and emergency services
June 10, 2025
It's not personalised and it can be difficult with communication. Not approachable, especially in A&E. The main hospital isn't so bad. I had to wait 12 hours in A&E with my husband.
Much better maternity
Maternity
June 10, 2025
The care is much more personal here. They monitor you better too and call if anything is wrong. Communication is much better than at other maternity units. My only problem was travelling that distance.
Very good
Cardiology/heart medicine
June 10, 2025
The cardiovascular department is very good at discussing the results sent from Solihull and will tell me whether I need to have any follow up treatment.
Discharge process doesn't work
Discharge lounge/ discharge team
June 3, 2025
Having just spent 5 days in Heartlands Birmingham, the first 36 hours on a chair in A&E. The main issue I would like addressing is the discharge process which just doesn't work. I was ready to leave the hospital at 8.00am and eventually got out at 3.00pm. All due to a not joined up process. All the NHS staff accept it's dreadful but just accept it because its always been like this. In any commercial enterprise this would be sorted by getting relevant parties together and just fixing it. Each time it fails someone is sitting in A&E waiting for a bed.
Very slow at A&E
Accident and emergency services
June 3, 2025
Very slow moving at A&E. You wait for hours.
Helpful and supportive staff
Accident and emergency services
June 3, 2025
It was a long A&E wait but the staff were very helpful and supportive.
Awful and so so busy
Accident and emergency services
June 3, 2025
I went to A&E once and it was so so busy and awful there. I felt so ill and just wanted them to help but they left me. It was so awful. Even when they did see me it felt super rushed.
Excellent
Accident and emergency services
May 28, 2025
My mom had a broken hip, she was treated brilliantly from A&E and then on ward 18, fabulous care, the staff are so busy but manage to look after everyone perfectly and make them feel safe and cared for. Special mention for some staff on ward 18 you are all angels thank you so much for looking after my mom
