Heartlands Hospital
Feedback Rating
Based on 1094 reviews
Reviews (1094)
Rubbish hospital ...avoid if you can
Phlebotomy/blood tests
January 8, 2025
I went to the paediatrics blood department today. After having to find parking after ages having to navigate the long corridors of hospital and eventually finding the pediatric blood department I was told that I could not have the blood test done because it had to be before 12 o'clock why then book an appointment at 4:15 p.m. if you have to be there for 12 o'clock for the specific blood test it's a failing on the part of the consultants of failing a part of the blood department's failing part of the hospital failing part everyone
An awful experience
Stroke services
January 7, 2025
I was transferred there after a big stroke after a week at QE. There were no windows on the stroke ward, it was terrible. I was just put in a bed and didn't see anyone or have assessments. I had an awful experience.
I can't fault them
Cardiology/heart medicine
January 7, 2025
I can't fault them. The cardiology consultant is great. Treats you with respect and you can have a joke with him.
Excellent staff but lack of communication
January 7, 2025
I had a minor operation and was at day surgery which was alright. What I find hard is the lack of communication. You just sit there and sit there and no one tells you what is going on. The surgery was excellent and the staff are too.
The care was good
January 6, 2025
I was in for 18 days and it was good care. They did their best for me. The found me a place to live and they made a follow up appointment.
Looked after me
January 6, 2025
I went to A&E and was kept in for 2 weeks because the GP wouldn't see me and I was severely dehydrated. The hospital looked after me.
The medical attention was excellent
Critical care, acute care or High Dependency Unit
January 1, 2025
The patient was my wife and we can have no complaints at all about here medical attention. However, on my trips to visit her over 6 days I found 3 toilets unavailable and a lift out of action . This was on a journey from the entrance to ward 24. Maybe my experience is a rare event but I very much doubt it. I also found the waiting time for a prescription following discharge ridiculous, over 2 hours.
Complete lack of planning
Accident and emergency services
December 17, 2024
A complete lack of planning, facilities and staff. I waited for 7 hours without any help.
Long waits and dirty
Accident and emergency services
December 17, 2024
They have been okay. Very long waits at A&E and it's dirty too.
Very good
December 16, 2024
Blood tests were done here and we had to go twice before being referred back to the chest clinic for a follow up. They were very good there.
