Heartlands Hospital

I have attended Heartlands A&E a few times with problems and pains and the waiting times have been really long. Waiting for a long time in pain sat on hard chairs is not a great experience. The department is horrible!

My experience of the outpatients department at Heartlands Hospital has not been too bad. It can be busy and the department can be slow but I find that staff are very understanding of my needs and conditions.

The accident and emergency department is diabolical. I attended with severe stomach pain and actually collapsed to be told that I would have a wait of at least 7 hours. It was as if staff were trying to put me off waiting and were encouraging me to go home. In the end I did leave without medical attention.

I was admitted to Heartlands Hospital with a serious infection and developed sepsis. The doctors, nurses and general staff took very good care of me. I was very happy with the care and treatment I received.

The stroke doctor is wonderful. He takes his time to explain things and never never rushes you. Always asks if I have any questions. A wonderful bunch of people.

A&E is crowded at times but they're quick once your called by a doctor and things get moving. It can be frustrating waiting until that point though. They all work hard.

I was turned away from A&E at Heartlands Hospital and told that they do not treat eyes. I told them that NHS 111 had told me I could attend any A&E and pleaded with them; explaining that due to my severe visual impairment I could not travel on public transport to the Eye Hospital and that I could not afford taxi fares there and back. They still refused to examine and/or treat me.

A&E has loads of people being sent from their GP and clogs up the system.

We were sent to a separate room to the side of the main waiting area because my child has additional needs. After waiting over 8 hours we were told that there was nothing they could do and that we have to wait to see a community paediatrician. I suffer from a severe visual impairment and eye condition and needed saline for my eyes while waiting with my child. The staff were not willing to help which was very frustrating. In the end I appealed to a member of the reception team who provided me with some saline. The way so many of the staff dismissed my requests and showed no empathy to our situation was very disappointing, I was asking for saline solution not prescription medication.

Terrible, I wouldn't go there again. Slow, unprofessional, dirty, the list goes on.