Heartlands Hospital
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Based on 1496 reviews
Reviews (1496)
Fracture clinic was efficient
October 20, 2025
My appointment at Heartlands Hospital's Fracture Clinic was fine. The department was efficient. The car park was a nightmare and I was lucky I had an early appointment or I fear I would not have been able to park at all. Another thing I noticed was that there appeared to be a lot of wasted space inside the hospital.
Good care but parking is awful!
October 20, 2025
I attend the haematology department every six months for routine check ups to monitor my blood cancer. I am happy with the care and communication I receive, but if my appointment is after 10am parking is impossible making visits very stressful.
Awful A&E experience
October 20, 2025
I attended Heartlands A&E experiencing chest pains and I was just left without any reassurance or treatment. The wait to be seen was really long, it really was an awful experience.
Waiting times are awful
October 20, 2025
I have attended Heartlands A&E a few times with problems and pains and the waiting times have been really long. Waiting for a long time in pain sat on hard chairs is not a great experience. The department is horrible!
Understanding of needs and conditions
October 20, 2025
My experience of the outpatients department at Heartlands Hospital has not been too bad. It can be busy and the department can be slow but I find that staff are very understanding of my needs and conditions.
No help despite collapsing in A&E
October 20, 2025
The accident and emergency department is diabolical. I attended with severe stomach pain and actually collapsed to be told that I would have a wait of at least 7 hours. It was as if staff were trying to put me off waiting and were encouraging me to go home. In the end I did leave without medical attention.
Very good treatment and care
General inpatient care
October 15, 2025
I was admitted to Heartlands Hospital with a serious infection and developed sepsis. The doctors, nurses and general staff took very good care of me. I was very happy with the care and treatment I received.
A wonderful bunch of people
Neurology, neurosurgery and stroke care
October 15, 2025
The stroke doctor is wonderful. He takes his time to explain things and never never rushes you. Always asks if I have any questions. A wonderful bunch of people.
They all work hard at A&E
Accident and emergency services
October 15, 2025
A&E is crowded at times but they're quick once your called by a doctor and things get moving. It can be frustrating waiting until that point though. They all work hard.
Refused to treat eyes
Accident and emergency services
October 15, 2025
I was turned away from A&E at Heartlands Hospital and told that they do not treat eyes. I told them that NHS 111 had told me I could attend any A&E and pleaded with them; explaining that due to my severe visual impairment I could not travel on public transport to the Eye Hospital and that I could not afford taxi fares there and back. They still refused to examine and/or treat me.
