Heartlands Hospital

I had a very bad experience in Heartlands Hospital. The doctors and nurses did not take care of me. I waited over 24 hours to be seen. I was left alone and bleeding and I felt uncomfortable and helpless.

Too much of a long wait. At least 6 hours. They do help once you eventually get seen but the waiting time is long to just be given paracetamol.

Went for an X-ray after GP referred me on. It was arranged for the next day which was good. But still not had the results and said it would be ready a week later.

I had a severe migraine and I went to Heartlands A&E. I waited for quite a few hours, and then they said that they wouldn't be able to see me that day and I had to go home and come back the next day for a scan and an x-ray.

My husband has been in Good Hope, Heartlands & QE over the last 4 weeks, in fact he’s back to Heartlands as I write. Most of the nurses, doctors & auxiliaries are caring, hardworking and dedicated. However, I can see after visiting all day, every day, that it is actually the patients who are the problem with the NHS. Most of them are rude, arrogant and think they’re entitled to everything on a plate. They must have been dragged up to believe they can talk to people who are caring for them in such a way and don’t realise how lucky they are to have the service in the first place. I could write a book on what I have seen and I feel so depressed having witnessed it.

Ward 12 - I had surgery and it was really easy to get to places in the hospital. I was in a wheelchair and staff would take me around. They could however work on the food.

Wait in A&E was quite quick, they gave good advice and dealt with the issue I went for, they were good.

The care here was very good and I was not hanging around too long waiting for my appointment.

I came into A&E and was sent to the frailty clinic who sent me on for emergency cardiac care. Overall I'm happy with the care.

I came here for an ultrasound which went fine. I'm happy with the service and care I received.