Heartlands Hospital

I was admitted after having low iron and vitamin levels. They were very good. A good service. The food options were not good at all.

The waiting time at the children's department is too long.

Two different lots of information given to me by two doctors. One said she is going home. The other said she will be admitted.

The blood test was quite good.

Not very good with medication, I'm sick of things. If you're a drug addict they don't want to help you. They don't want to give you anything to manage the pain. Don't think I'm getting better. They could be more helpful.

My parents have been here and the care is good. My mom was admitted not long ago. They took care of her very very well. My dad has been in before too and the care has been second to none.

My father died at Heartlands Hospital after staff failed to treat sepsis. I feel this was a conscious decision as the doctor felt my father had “little quality of life”. This passing comment was made several times. No discussions were held about his diagnosis or treatment options. They just told me they were making him as comfortable as possible. If I had known he had sepsis I would have queried why antibiotics were not been given. He had a number of health issues however his time was not up. The day before we sat singing to Bob Marley songs - he was laughing a joking. I don’t think it’s ethically right that a doctor decides who is worthy or not of treatment - they don’t know patients like their families do. Surely a discussion was required. My dad was loved and supported and lived a comfortable life. My view is he would still be alive if they had treated him as a medical emergency not left him laying in a bed alone. My dad died an hour after my arrival but had been on the ward 5-6 hours. Patients were crammed in beds in corridors so maybe they wanted to discard the weak and make space. Shame on the NHS - preserve life…. *If they feel you are worthy*

My PSA test range is very high and I am regularly checked for my prostate health at this hospital. They staff are very kind and helpful.

A&E is a joke. You always wait a long time no matter what. They need to sort themselves out.

It was a long wait when I broke my finger and they said it was a 6 hour wait. I ended up waiting 9 hours in agony. It is still not right now.