Heartlands Hospital
Feedback Rating
Based on 1483 reviews
Reviews (1483)
Not very helpful or informative
Ophthalmology
October 15, 2025
My experience of the ophthalmology department at Heartlands Hospital has been that I have not found them to be very good. They are not as helpful or informative as the ophthalmology department at Solihull Hospital.
A 10 hour A&E wait
Accident and emergency services
October 14, 2025
I waited for over 10 hours at A&E. The toilets were blocked and broken. They told me they called me but I didn't hear it so I had to wait longer.
They quickly diagnosed my daughter
Accident and emergency services
October 14, 2025
I bought my daughter here and they quickly diagnosed her with croup and a viral infection. They checked her ears and found an ear infection. She was prescribed antibiotics and was better before the dose had even been finished.
Had such a good experience
Maternity
October 8, 2025
Maternity was really good. I stayed there for 7 days as she was born prematurely. They were so helpful. Such a good experience.
You know what to ask
Maternity
October 8, 2025
The planned C-Section didn't go as smoothly compared to my previous birth. I stayed in one night then discharged. You know what to ask when it's your second though.
They sorted physio
Accident and emergency services
October 7, 2025
I had a fall and waited hours at A&E. They delivered a Zimmer frame and toilet aid to the neighbours at 8pm and I had x-rays and then eventually saw someone. They got everything sorted with physio to show me how I should climb stairs and so on.
Awful!
Accident and emergency services
October 3, 2025
A nurse in children’s A&E is absolutely horrible. She is in the wrong field, unapproachable and not child friendly at all. She makes you feel so small and very judged. Very impatient with children and has a very straight and unfriendly face.
Very well looked after
Accident and emergency services
October 1, 2025
My son had treatment and they looked after him very well.
Helpful for my son
Outpatients
October 1, 2025
They were very helpful for my son who put on a lot of weight.
Lovely, clean and tidy
Accident and emergency services
October 1, 2025
A&E is a lovely department. Clean and tidy.
