Heartlands Hospital

I cannot fault the mostly wonderful nurses at Heartlands Hospital. The problems at the hospital are down to poor management. I have attended a number of appointments, and been admitted on a number of occasions. I have been generally happy with the care and treatment I have received, the nurses are overworked and understaffed which is a real shame for the staff and for patients.

My appointment at Heartlands Hospital's Fracture Clinic was fine. The department was efficient. The car park was a nightmare and I was lucky I had an early appointment or I fear I would not have been able to park at all. Another thing I noticed was that there appeared to be a lot of wasted space inside the hospital.

I attend the haematology department every six months for routine check ups to monitor my blood cancer. I am happy with the care and communication I receive, but if my appointment is after 10am parking is impossible making visits very stressful.

I attended Heartlands A&E experiencing chest pains and I was just left without any reassurance or treatment. The wait to be seen was really long, it really was an awful experience.

I have attended Heartlands A&E a few times with problems and pains and the waiting times have been really long. Waiting for a long time in pain sat on hard chairs is not a great experience. The department is horrible!

My experience of the outpatients department at Heartlands Hospital has not been too bad. It can be busy and the department can be slow but I find that staff are very understanding of my needs and conditions.

The accident and emergency department is diabolical. I attended with severe stomach pain and actually collapsed to be told that I would have a wait of at least 7 hours. It was as if staff were trying to put me off waiting and were encouraging me to go home. In the end I did leave without medical attention.

I was admitted to Heartlands Hospital with a serious infection and developed sepsis. The doctors, nurses and general staff took very good care of me. I was very happy with the care and treatment I received.

The stroke doctor is wonderful. He takes his time to explain things and never never rushes you. Always asks if I have any questions. A wonderful bunch of people.

A&E is crowded at times but they're quick once your called by a doctor and things get moving. It can be frustrating waiting until that point though. They all work hard.