Heartlands Hospital
Feedback Rating
Based on 1094 reviews
Reviews (1094)
Didn't like it here
December 16, 2024
I didn't like the environment here and the staff were rude.
Poor service delivery
Accident and emergency services
December 16, 2024
It's very busy and always short of staff. Poor service delivery.
All went fine
December 16, 2024
I had my gallbladder removed here and it all went fine. For the aftercare I was never told what to eat or anything like that. No follow ups were arranged. It was like off you go and learn for yourself after.
Very well cared for
Maternity
December 16, 2024
I came from Solihull as they didn't have the staff there when I was having contractions. They were very helpful and got me onto a ward. I had baby three days later. They care for us very well.
Credit where credit's due
December 16, 2024
My son was straight in and out of x-ray. The staff were helpful. A quick service which is almost unheard of nowadays. Credit where credit's due.
Seen quickly at A&E
Accident and emergency services
December 16, 2024
The school advised I take my son to A&E because of a foot injury. We were seen quite quickly and in and out within 2 and half hours which is pretty good. They just sent him for an x-ray and was triaged within 20 minutes.
Really good
Respiratory medicine (lung services)
December 16, 2024
I waited 6 months for an appointment at respiratory clinic but once in they were really good. They did all the tests the same day and provided a follow up appointment.
Very helpful, very friendly
December 3, 2024
Sometimes they are very helpful and very very friendly.
Helpful consultant but rude reception
December 2, 2024
The consultant is very helpful but the reception staff at paediatrics are very rude and unhelpful.
Busy, slow and rude at A&E
Accident and emergency services
December 2, 2024
Very busy A&E. Very slow moving process with rude and unhelpful staff.