Heartlands Hospital
Feedback Rating
Based on 1554 reviews
Reviews (1554)
Good paediatric care
Accident and emergency services
December 4, 2025
My child received good paediatric care at Heartlands Hospital following a bad fall. They referred them directly to other departments for full check ups.
Good treatment when I had meningitis
General inpatient care
December 4, 2025
I was admitted to Heartlands Hospital and spent 8 days there being treated for bacterial meningitis. I was moved about and spent time on 2-3 wards including ward 21 at one point. Overall I was happy with the care I received from the staff there.
Very good at cardiology
Cardiology/heart medicine
December 3, 2025
The cardiology outpatients is very good. I have no complaints.
Good care but long waits
Accident and emergency services
December 3, 2025
A&E could have been better as it was a long wait then they finally admitted my wife. The care was good in general.
Visiting is stressful
December 3, 2025
It is so big and it's difficult to park. The ophthalmology department is good but visiting that hospital is stressful.
They failed to treat me
December 3, 2025
I spent a night on a ward and the care was not great. The doctors didn't fully investigate or treat the condition despite my son telling them not to discharge me. They discharged me the next day. They failed to treat me.
Good care from the asthma clinic
Respiratory medicine (lung services)
December 3, 2025
I visit the asthma clinic at Heartlands Hospital when my symptoms flare up. They are very good and the staff are very nice.
Long wait in uncomfortable chairs
Accident and emergency services
December 3, 2025
My experience at Heartlands A&E department was horrible. I was there from 9am until 3pm and had still not seen a doctor. They did run tests but I had to leave without results and/or treatment, and they never made contact with me about the test results. A big issue in this department is the extremely uncomfortable chairs, when you are sat in them for hours and hours they really do need to be more comfortable.
Waited 8 hours
Accident and emergency services
December 3, 2025
I waited 8 hours in A&E. I spoke up for my dad who has dementia.
Long wait to be seen in children's A&E
December 3, 2025
The wait at children's A&E department at Heartlands hospital is ridiculous. On one occasion we waited over 5 hours to be seen and on another occasion the wait was over 8 hours. I have not always been happy with the care my children have received. Most of the time we are fobbed off and sent home without any treatment.
