Reviews (1363)

Helpful A&E staff

Accident and emergency services
June 24, 2025
The staff are helpful at A&E and good to me.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes,

Patient Experience Team


Provider responded

Not helpful at all

Accident and emergency services
June 24, 2025
I went to A&E in December 2024 as I was so ill and they just left me and weren't helpful.
Anonymous

Reply from Heartlands Hospital

Thank you for the taking time to leave feedback about your care at Heartlands Hospital. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kind regards,

Patient Experience Team


Provider responded

They don't prioritise in A&E

Accident and emergency services
June 18, 2025
Even with health conditions we had to wait for 12 hours at A&E in a chair. Children with additional needs should be prioritised. It's not care provided at all.
Anonymous

Reply from Heartlands Hospital

Thank you for the taking time to leave feedback about your care at Heartlands Hospital. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kind regards,

Patient Experience Team


Provider responded

Useless at neurology

Neurology, neurosurgery and stroke care
June 18, 2025
She is under neurology, they're useless. Hardly get appointments to see her, they're useless. They need to improve their care for children with additional needs.
Anonymous

Reply from Heartlands Hospital

Thank you for the taking time to leave feedback about your care at Heartlands Hospital. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kind regards,

Patient Experience Team


Provider responded

Very good

Neurology, neurosurgery and stroke care
June 18, 2025
Brilliant. The doctor showed me my brain scan and said I had no dementia. They're very good.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes,

Patient Experience Team


Provider responded

Fabulous at the diabetic clinic

Diabetes care
June 18, 2025
They've been fabulous, the diabetic clinic is amazing.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes,

Patient Experience Team


Provider responded

Lovely staff friendly and caring

Paediatric care
June 17, 2025
A 16 month old baby was treated very kindly while we were there all day. Lovely people
Pam Robinson

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes,

Patient Experience Team


Provider responded

Excellent care and treatment

June 17, 2025
Very caring and helpful staff. I've had a number of surgeries over there. The care and treatment provided was excellent.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes,

Patient Experience Team


Provider responded

Really bad, they don't care

Accident and emergency services
June 17, 2025
I went to A&E last year and was left in the corridor. They said my ECG was fine and sent me home after I waited 5 hours. It was really bad and they do not care.
Anonymous

Reply from Heartlands Hospital

Thank you for the taking time to leave feedback about your care at Heartlands Hospital. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kind regards,

Patient Experience Team


Provider responded

They have been so good

June 17, 2025
The doctor here said he does not have capacity to make decisions and they allow me to attend the appointments with him. They have been so good with him.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes,

Patient Experience Team


Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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