Reviews (1094)

Didn't like it here

December 16, 2024
I didn't like the environment here and the staff were rude.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear about the poor service you received.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes

Patient Experience Team


Provider responded

Poor service delivery

Accident and emergency services
December 16, 2024
It's very busy and always short of staff. Poor service delivery.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear about the poor service you received.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes

Patient Experience Team


Provider responded

All went fine

December 16, 2024
I had my gallbladder removed here and it all went fine. For the aftercare I was never told what to eat or anything like that. No follow ups were arranged. It was like off you go and learn for yourself after.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you did not receive the appropriate after care.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

Patient Experience Team


Provider responded

Very well cared for

Maternity
December 16, 2024
I came from Solihull as they didn't have the staff there when I was having contractions. They were very helpful and got me onto a ward. I had baby three days later. They care for us very well.
Anonymous

Reply from Heartlands Hospital

Thank you so much for taking the time to provide feedback about Heartlands Hospital- apologies for the delayed response . We are delighted to hear about the excellent service you received with the Maternity Services.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes
Patient Experience Team


Provider responded

Credit where credit's due

December 16, 2024
My son was straight in and out of x-ray. The staff were helpful. A quick service which is almost unheard of nowadays. Credit where credit's due.
Anonymous

Reply from Heartlands Hospital

Thank you so much for taking the time to provide feedback about Heartlands Hospital- apologies for the delayed response . We are delighted to hear about the excellent service you received.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes
Patient Experience Team


Provider responded

Seen quickly at A&E

Accident and emergency services
December 16, 2024
The school advised I take my son to A&E because of a foot injury. We were seen quite quickly and in and out within 2 and half hours which is pretty good. They just sent him for an x-ray and was triaged within 20 minutes.
Anonymous

Reply from Heartlands Hospital

Thank you so much for taking the time to provide feedback about Heartlands Hospital A&E- apologies for the delayed response . We are delighted to hear about the excellent service you received.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes
Patient Experience Team


Provider responded

Really good

Respiratory medicine (lung services)
December 16, 2024
I waited 6 months for an appointment at respiratory clinic but once in they were really good. They did all the tests the same day and provided a follow up appointment.
Anonymous

Reply from Heartlands Hospital

Thank you so much for taking the time to provide feedback about the Respiratory Clinic at Heartlands Hospital - apologies for the delayed response and the long wait in receiving an appoitnentment. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes
Patient Experience Team


Provider responded

Very helpful, very friendly

December 3, 2024
Sometimes they are very helpful and very very friendly.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team


Provider responded

Helpful consultant but rude reception

December 2, 2024
The consultant is very helpful but the reception staff at paediatrics are very rude and unhelpful.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your experience of your recent visit to our Hospital, we're sorry that your experience with our staff was not as positive as it should be.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Best wishes
Patient Experience Team


Provider responded

Busy, slow and rude at A&E

Accident and emergency services
December 2, 2024
Very busy A&E. Very slow moving process with rude and unhelpful staff.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital and we're sorry that we didn't meet your expectations on this occasion.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team


Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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