Heartlands Hospital
Feedback Rating
Based on 1229 reviews
Reviews (1229)
Very helpful
January 14, 2025
The staff at urology clinic was very helpful and on all occasions I was seen on time.
No support or information
January 14, 2025
Very poor support and no information was provided after diagnosis of dementia. I was given loads of leaflets without any proper information about how to navigate the system for my husband.
Process to diagnose is too slow
Outpatients
January 14, 2025
It took longer than a year from the referral to a CT scan and initial assessment. After that my husband was diagnosed with dementia. The process is too slow and we didn't receive any support or information during that time.
More support and information is needed
Outpatients
January 14, 2025
They need to provide more information to newly diagnosed dementia patients about the help and support available for patients and carers at the memory clinic. They should have orientation sessions for the families so they know how to navigate the system and dementia pathway. They should give you an emergency carers card straight away. They just give you 50 leaflets and leave you to get on with it yourself.
Stick to the book and not the person
Maternity
January 13, 2025
Newly qualified midwives go too much to the book. They need to also take a note of history etc. If there's a language barrier they can fob you off too.
Rubbish hospital ...avoid if you can
Phlebotomy/blood tests
January 8, 2025
I went to the paediatrics blood department today. After having to find parking after ages having to navigate the long corridors of hospital and eventually finding the pediatric blood department I was told that I could not have the blood test done because it had to be before 12 o'clock why then book an appointment at 4:15 p.m. if you have to be there for 12 o'clock for the specific blood test it's a failing on the part of the consultants of failing a part of the blood department's failing part of the hospital failing part everyone
An awful experience
Stroke services
January 7, 2025
I was transferred there after a big stroke after a week at QE. There were no windows on the stroke ward, it was terrible. I was just put in a bed and didn't see anyone or have assessments. I had an awful experience.
I can't fault them
Cardiology/heart medicine
January 7, 2025
I can't fault them. The cardiology consultant is great. Treats you with respect and you can have a joke with him.
Excellent staff but lack of communication
January 7, 2025
I had a minor operation and was at day surgery which was alright. What I find hard is the lack of communication. You just sit there and sit there and no one tells you what is going on. The surgery was excellent and the staff are too.
The care was good
January 6, 2025
I was in for 18 days and it was good care. They did their best for me. The found me a place to live and they made a follow up appointment.
