Jockey Road Medical Centre

The worst surgery. I hate them, they're awful. Can't get appointments with them. I call at 8am and I can never get through. I had an issue where I needed a repeat prescription and they couldn't give me my medication without seeing the nurse first, but there wasn't an appointment available. I managed to get an appointment with the doctor and get a medication review but then when I was presented with the medication, it wasn't the correct one I needed and gave me an alternative which was fine. But it takes too long to get things sorted.

They're terrible. Can't get through to them and can't make appointments. I can be calling for days. I was really poorly one time and my wife had to call NHS 111 because I couldn't get through to them. They ended up telling me to go to A&E.

Very difficult to get an appointment long waits on phone.

Had a heart attack few weeks ago,Not even a phone call to see if I’m ok ,or if any problem with tablets surplied.

I rang this drs surgery 5 days last week for there not to be any appointments on any day, I informed the receptionist of the reason behind me calling and it took till day 5 for her to actually inform me I didn’t need to speak to a dr I needed a midwife, 1 week later I’m still waiting to speak to a midwife

It was good, I was happy with the doctor.

They are good on phone and appointments are available.

Receptionists are very helpful when you can speak to them.

Very efficient and professional GP practice.

I have been misdiagnosed for over 3 years i found out yesterday, Its impossible to get to see a Dr,i dont know who my Dr is anymore!!, you can never get through on the phone and when you do the receptionists make you feel like an idiot,!!if you have a serious illness or suspect you do go somewhere else. I know the pandemic has made things difficult for surgeries but no one i know is treated this badly anywhere else. It needs looking into.To be civil to people takes the same amount of time as not being civil,i have tried to change my surgery but no where is taking new patients at the moment, but it will be the first thing i do when all this is over.