OHP - Kingsbury Road Surgery

I wanted appointment with GP for myself and my daughter as we had cold and flu for nearly 3 weeks. Said I had to go to pharmacy for coughs and colds. Since when do receptionists act as clinicians. I thought an appointment would be available for us. Well the pharmacist thought I should have see GP, but checked my throat and decided from this that I had no infection hence bought Covonia all in one on his advice. Just hope it works.

I just booked an appointment for two days time. I just went on the NHS app and was able to pick the best slot. I was shocked as it's usually difficult to get an appointment. There were loads for next week which was excellent. Same day appointments can be booked over the phone which is really good and big positive. The GP is great and really friendly. I was seen on time and referred for physio.

I have no complaints about the appointments. But you don't get enough time to really discuss each issue. Yesterday we saw a lovely young doctor who is always helpful.

I have been here twice to see a nurse. It was fine and she gave me help. I didn't need medication but I got help with my problem.

A very helpful GP. They referred my son to the Children's very quickly and without wasting any time.

I moved from another surgery to Kingsbury surgery. I ran out of medications. When I requested it from the receptionist, she was so rude and she was not even willing to give me an appointment. She seems to be racist. When I am taking a medication for years, why the GP cannot recommend it straight away. I was told I need to take GP appointment for getting the prescription, but she says appointment is not available. I called 111 for help.

Not good you don't see the doctor you just get a call.

I went in for my blood, my blood pressure and the doctor gave me a full mot

Quite happy with my GP. It's very difficult to get an appointment but the GP is very good and nurses are very helpful.

They're okay. I don't use them too often but I know how to contact them if I need to or if I need help when I'm ill but I rarely get I'll so it's fine.