Kingsfield Medical Centre
Feedback Rating
Based on 56 reviews
Reviews (56)
Appointment 2-3 weeks after phoning for one
August 4, 2022
It's not very good. I got an appointment 2-3 weeks after making the initial phone call and the appointment was not face to face. They told me to send them images of my issue. After I sent these, I found them to be brilliant as they referred me to the Queen Elizabeth Hospital.
Good
July 11, 2022
Good can contact on phone and see them face to face.
Good can contact on phone
July 11, 2022
Good can contact on phone and see them face to face.
They are excellent.
June 27, 2022
They are excellent. Always get through on phones.
Struggled get appointment
December 23, 2021
Phoned at the times they offer and the waiting time on the phone can be 30 mins and by the time they answer all appointments have gone. Done this 4 times now. Have complained to the surgery.
Ended up coming to the womens hospital to get support and ended up having scan.
Ended up coming to the womens hospital to get support and ended up having scan.
A well organized
December 7, 2021
A well organized, helpful practice. Fairly long wait for planned appointments currently, but you will always be seen if urgent.
The standard of service has deteriorated
August 27, 2021
The standard of service has deteriorated considerably. The practice was always well run and responsive. Now it seems to have taken Covid as an opportunity to reduce the service it provides to its patients. The contract between the doctor and the individual is broken. The receptionists don't appear to be coordinated. Whilst they have been kind and continue to be so as individuals, they have become gatekeepers from hell. I organised a telephone appointment for my sister and called to ensure that they had the correct number, no call, and no follow-up. To access the service one has to join a rat race to see who can get to the phone at 8:30 am to get a slot in the day. It's the best example of provider capture, how does the ordinary person get a say into how these public-paid services provided by private GP businesses are delivered?
Mixed Experiance
August 15, 2021
Mixed Experiance
Only telephone appointments
August 6, 2021
Only telephone appointments
Had phone to change an appt
April 28, 2021
Had phone to change an appt