Reviews (63)

No long waits on the phone

March 10, 2023
We use to have them when the kids care little. Really good can get appointments, no long waits on the phone.
Anonymous

Reply from Kingsfield Medical Centre

Thank you for your feedback. We are trying our best to deal with calls as promptly as we can. I am glad to hear that you are able to get through to the Practice.
The Practice Manager


Provider responded

Useless

March 6, 2023
I've had to wait 3 weeks for an appointment for a doctor to send some paperwork. The doctors have since refused to sign this medical paperwork. They're useless.
Anonymous

Reply from Kingsfield Medical Centre

Dear Patient,
I'm sorry to hear you are not happy with the service received from the Practice.
If the paperwork was Non NHS Paperwork then it can take longer to process and a GP may not always be able to complete. If you would like to discuss this further, I would be happy to talk through your concerns with you.
The Practice Manager


Provider responded

47mins on hold then told all app gone

February 15, 2023
emails to practice manager no replies
stan jaggs/ gillian jaggs

Reply from Kingsfield Medical Centre

Dear Patient,
I am sorry to hear that
you have had a long wait on the telephone to book an appointment. The telephone calls and demand for appointments is extremely high currently with all GP Practices.
I have checked emails and cannot see that I have received one from yourself? Please do email me on the Practice email
Nhsbsolccg.kingsfieldmedicalpractice@nhs.net
I will be happy to discuss any concerns you may have.
The Practice Manager


Provider responded

Everything is on the appointment

January 26, 2023
GP referral to appointment took 5 months. I understand why it’s taken that time. They are really bad. Everything is on the appointment, hard to get an appointment. Make you ring before 9AM to get an appointment it doesn’t work.
Anonymous

Reply from Kingsfield Medical Centre

Dear Patient,
Thank you for your feedback. If you would like to contact myself at the Practice, we can talk through your concerns.
The Practice Manager


Provider responded

Great team - a well run practice

December 31, 2022
Really helpful and compassionate to a visitor
Anonymous

Reply from Kingsfield Medical Centre

Dear Patient,
Thank you for your positive feedback. It means a lot to the team.
The Practice Manager


Provider responded

They are all lovely

November 28, 2022
They are all lovely. One Dr is my favourite. She is very kind. I get the help that I need. Not as easy as it used to be getting appointments because of Covid. Luckily I have had face to face but one appointment has been over the phone.
Gemma

Excellent service

August 24, 2022
All of the staff are all amazing and helpful. Excellent surgery. Well run and very friendly.
Anonymous

Appointment 2-3 weeks after phoning for one

August 4, 2022
It's not very good. I got an appointment 2-3 weeks after making the initial phone call and the appointment was not face to face. They told me to send them images of my issue. After I sent these, I found them to be brilliant as they referred me to the Queen Elizabeth Hospital.
Anonymous

Good

July 11, 2022
Good can contact on phone and see them face to face.
Anonymous

Good can contact on phone

July 11, 2022
Good can contact on phone and see them face to face.
Anonymous

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Kingsfield Medical Centre

Contact

0121 444 2054

146 Alcester Road South
Kings Heath
Birmingham
West Midlands
B14 6AA

Location

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