Kingsfield Medical Centre

Thank you for taking the time to leave review. We are happy that you are pleased with the care you have received from the Practice.

The Practice Manager

Dear Patient,
Thank you for taking the time to provide feedback on the Healthwatch Birmingham site.

I understand that sometimes it can be difficult to book a routine appointment, especially when demand is high during the Winter months. I am pleased that you are happy with the care the Practice provides.
Kind regards,
The Practice Manager

Dear Patient,

I am sorry to hear of your phobia and anxiety relating to your scheduled operation. I can understand the frustration waiting to be seen by the support services. Have you spoken to the Consultant's secretary about your fears? The hospital may be able to provide a further appointment to discuss the procedure and your concerns or do so at your pre-op appointment.
I hope that you find the reassurance you need to go ahead with your operation,
Regards, The Practice Manager

Dear Patient,
I am sorry to hear that you are unhappy with the appointment booking system. I am unable to respond directly to you as the comment is left anonymously.
Patients are usually able to pre book appointments up 4 weeks ahead with the Doctor. We do not pre book later than this as in previous times, when it was 6 weeks , it increased the DNA (did not attend) rate as patients forgot appointments too far ahead.
The Urgent clinics are for patients who need to be seen on the day or who have a problem that cannot wait until the next routine appointment. We also offer on day and pre bookable appointments at our local hub, Riverbrook, which is open 7 days a week.
I would be happy to speak to you if you have any further concerns.
The Practice Manager

Thank you for taking the time to post a review for Kingsfield.
I am pleased that you have rated your care as good.
With regards to more flexible appointments, we are attached to 4 local surgery hubs, where we can offer patients late night and weekend appointments at these local hubs. These appointments can be with a GP, nurse or HCA.
When our clinics are full each day, we then utilise appointments at the local hubs for patients to attend. Please see our Practice website for more information on our appointment system.
I hope this helps.
Regards,
The Practice Manager

Thank you very much for taking the time to leave a review. Your positive feedback means a lot to us.

The Practice Manager

Thank you so much for your positive comments. It mean a lot to the Team at Kingsfield.

Dear Patient.

I am sorry to hear that you felt that the GP was abrupt and dismissive when you attended the Surgery last week. Our aim at Kingsfield is to provide good quality care for all of our patients. Sometimes,unfortunately, patients do have to wait a while to see the GP, if there are lots of patients attending with complicated illnesses. I would be more than happy to discuss the issues raised if you would like to contact me at the Surgery.
Thank you
The Practice Manager

Thank you for your postive comments and feedback. It is much appreciated by the all at Kingsfield.

The Practice Manager

Dear Patient.
I am sorry to hear that you are not happy with the care you have received from the Practice. I would be more than happy to discuss the issues raised if you would like to contact myself direct.

The Practice Manager