Ladywood and Handsworth CMHT
Feedback Rating
Based on 17 reviews
Reviews (17)
Rude reception staff!
March 19, 2025
Prescription is never ready on the day they tell you to come & collect it. They always tell you to come back the next day. Rude staff that don’t care about you or your mental health. This place needs shutting down!
Very bad experience, will not respond
October 13, 2022
My daughter is the patient for past twenty five years she is still suffering, they treat her for few weeks and then discharge her then her condition detareate I have to ring for days some time weeks before they will respond, even now her condition is very bad but I can't get hold of anyone.
Now on the correct medicine, .
September 29, 2022
Mixed feelings about treatment,and experience with NHS, but I do have the option, that, I should have been focused.
Avoid if at all possible
July 4, 2021
This really is the worst NHS service that I have used. I have previously raised complaints and the reply is that I am making it all up. I am neither delusional nor a liar
Ok Osborne House
April 14, 2021
Ok
Rarely get back to me Osborne house
April 14, 2021
I go therefore cancelling but they really get back to me
No support
February 10, 2021
I've been left with no support or call back for weeks. I call every couple of days to find out what is happening. No one calls me back even when they say they will. They say they will chase it up but I've heard nothing back and its been nearly a month
Staff can come across as quite dismissive
March 15, 2019
Staff can come across as quite dismissive. Tell you you are under depot and psychiatrist, can't do anything for you. Came here when I had bad thoughts, depression, anxiety and couldn't sleep. Came to see duty worker. When you don't feel well, kept coming here as didn't feel well but they wouldn't help me, kept saying wait for psychiatrist appointment. When in crisis I call Orsborn House, they help me a little.
See psychiatrist every 6 months, enough for me. When see psychiatrist have half an hour, very good, ask how you are feeling. Staff on reception, their attitude, could be better. Depot is every two weeks, usually only have to wait 10 minutes.
See psychiatrist every 6 months, enough for me. When see psychiatrist have half an hour, very good, ask how you are feeling. Staff on reception, their attitude, could be better. Depot is every two weeks, usually only have to wait 10 minutes.
Been recently and I seem nobody is caring
March 15, 2019
I have been here recently and I seem nobody is caring because staff are playing with my mind, as they do not listen to us. I am on clozapine and I have not improved. Always says if you need please contact but she never talk to me and replies what do you want.
Change CPN too many times
March 15, 2019
Change CPN too many times. They don't care all I hear is it's not my remit which I find cold and distant when I know I'm dirty and its obvious my clothes are dirty and my so called CPN is talking to me like she doesn't notice. I know she just don't care.
