Doski Medical Practice - formerly Ley Hill Surgery Northfield

Dear Patient,
Thank you for your comments which are much appreciated.
After speaking with reception we cannot establish why you wife was turned away for an appointment. We always ask the reason for the appt and our patients are notified that this is the case when the join the practice and there are also posters that identify this. The only reason for rejection may have been due to reception triaging the appointment to refer your wife to the appropriate service.

Our nursing appointments are available for up to two weeks, some chronic disease patients are asked to undertake a blood test before their actual review.

We apologies if we have offended you in any way and hope that we can work together to improve our service and our relationship with you.

Dear Carol,

Many thanks for your response we appreciate your comments and find these invaluable.

With regard to the practice access system that is currently in place. You should be able to pre-book your appointment two weeks in advance? There should be plenty of available pre-bookable appointments? I would really appreciate if you could notify me if there aren't? Hopefully this would save you having to book on the day for an urgent appointment.

We currently have two employed GPs and a Nurse Practitioner. Dr Caroline Loane, Dr Kazeem Olagoke and Jackie Wallis. I suspect you may be referring to Dr Olagoke? Again would be really keen to establish which GP you find pays the most attention?

Really appreciate you comments and many thanks again.

Kind regards
Ley Hill Health Centre