Modality Attwood Green (previously The Hyman Practice)

I don't use it very often but for family members it can be difficult to get an appointment and sometimes it's hard to call at 8AM on the dot.

They're okay. They have good staff. It's so hard to get appointment. That is the worst thing. By the time you get through you have to wait 3 weeks for an appointment and then you could be better by then. The staff are good, it's just the wait.

Very hard to see the GP. Really hard to get an appointment. Even with my autistic daughter. They diagnosed her but don't help much now.

It's average. Very hard to get an appointment, there's too many patients. The surgeries are quite stretched. And they tell you to go to your appointment with only one problem at a time because they are so overstretched.

My sister had visited a GP here to discuss a lump on her hand that continually bled. She had a complex medical history and had already beaten cancer as a teenager. The GP dismissed her for months on end even suggesting she only wanted something done to the lump due to vanity. Needless to say she went private and within a week we found out it was cancer. Within a month it had spread to her lymph nodes and burst resulting in the cancer spreading to her rib cage and surround areas. She had her arm and scapula removed in Newcastle by an amazing surgeon but unfortunately they couldn’t get it all. Due to the location the cancer it was too risky to take more. She did everything she could to keep herself alive, to live this life. All this because a GP didn’t refer her in time, didn’t take her concerns seriously, didn’t consider her medical history. He saw a 20 something wanting to “shake hands” with people.

Good service with the Diabetic Professional keeping regular calls during the pandemic and changing medication where necessary. When needing to consult a doctor about a minor illness, the access through the on-line service made for an immediate appointment with a doctor - very fast service.

I have been with the practice for a few years now and although not a 'heavy' user of the service, I have always been seen within an appropriate amount of time for each visit. Their phone service during lockdown was great and working in those circumstances must have been a massive challenge.

Since the former Dr left, this practice is not a safe place to be. Uneducated doctors, complete lack of empathy. One of the doctors disrespected me completely by asking very, very rude personal questions. Questions, that had nothing to do with my condition or illness. Shocking.

Terrible service, no appointments, shoddy treatment by GP. Hopelessly stopped repeat prescription services. Inflexible appointment system.

Average of 25 minutes waiting for make an appointment (and unable to do it)
I have a 3 years old daughter that since she was born she has not seen twice the same GP in this service, there are all the time changing.