Modality Attwood Green (previously The Hyman Practice)

You can rarely get through for an appointment. Phone cuts off or just keeps ringing. When I did get an appointment for two different things they sent me away to see if it would improve in two weeks twice. I’ve been ill for 6 weeks! Don’t think it’s improving on its own!

I could only book an appointment in the middle of day, as they could only do a week ahead. Got multiple reminders on the phone... the surgery was closed when I arrived to the schedule appointment.

Can’t get appointments, the receptionist is extra mile rude and unhelpful, they discuss your conditions and problems in front of patients with no respect to the patients privacy. Stay away from this surgery honestly they are the worst GP Practice I've ever met.

Unable to get through, I wouldn't have an issue if all they had was a system that would place the call on hold and then get picked up when the staff was available. They should be ashamed of their poor service

1. Tried to book a smear test, been calling for 1 week straight with no answer.

2. When visited previously the receptionists are rude and unprofessional. They do not welcome you, do not look at you and one was eating a pack of crisps whilst talking to me.

3. The doctor I saw was shockingly bad, I have never experience anything so poor from a doctors.

I called to arrange an appointment for vaccination, a member of staff answered and after I explained what I'm after, I was informed that they close in 2min and I should hang up and call in 15min and would be transferred to an alternative practice. I have pointed out that if my call was answered and its 2min to closing time my enquiry should be dealt with, reply to me was that: she only answered the call to see if its emergency. ...
absolutely ridiculous level of care/service... this practice had more name changes but some things just don't change!! Don't know why I even bother with them anymore. ..

Took my 2 and half year old child about ear infection, treated well and informed of service