Reviews (24)

Initially good, went downhill

Rehabilitation
December 21, 2024
Various departments are better than others, SLT V.good,
Physio Poor, they gave up on my partner, suffered brain injury, would get agitated through no fault of his own, they just stopped said he was abusive and upset other patients in the gym, it’s so sad because he was progressing well, they took the opportunity away from him. General care some are good, others lazy, some just enjoyed winding him up.
Louise Jones

Reply from Moseley Hall Hospital

Thank you for taking the time to tell us about your partner's care at Moseley Hall Hospital. We're very sorry this was not a positive experience. If you would like to give us more detail so that we can look into this further, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team


Provider responded

Good information provided

October 29, 2024
I have been there once and the doctors gave me good advice and information on who to contact.
Anonymous

Reply from Moseley Hall Hospital

Thank you for your feedback about Moseley Hall Hospital. If you'd like to tell us more about which ward or team cared for you, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team


Provider responded

Excellent staff

Rehabilitation
September 24, 2024
Referred for physio and rehab. They have been excellent. They called me when mom arrived at the hospital and also called to tell me she had left the QE
Anonymous

Reply from Moseley Hall Hospital

Thank you so much for your feedback, it's very much appreciated and will be shared with staff.


Provider responded

She was on her feet within 3 weeks.

Rehabilitation
August 28, 2024
Excellent care, support and help provided to my mom for rehab after having covid. She was on her feet within 3 weeks.
Anonymous

Reply from Moseley Hall Hospital

Thank you for taking the time to tell us about your mom's experience, it's very much appreciated and your feedback will be shared with staff.


Provider responded

Arranged for physio at home

unknown
June 10, 2024
They assessed me and said that I didn't need any help from them and that I was okay. They arranged some physiotherapy. They came out to my house and that was helpful.
Anonymous

Reply from Moseley Hall Hospital

Thank you for telling us about your experience, your feedback is very much appreciated and will be shared with staff. If you'd like to tell us more, you can contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.


Provider responded

Some people should not be carers

unknown
May 28, 2024
I had a bad experience here. Some of the staff should not be carers. The doctor accused me of suicidal thoughts and it wasn't true.
Anonymous

Reply from Moseley Hall Hospital

Thank you for your feedback and we are so sorry you did not have a positive experience at Moseley Hall Hospital. If you would like us to look into this in more detail, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.


Provider responded

Refused discharge

March 25, 2024
He was in for 3 weeks and bed bound. They refused to send him home until he had a care package in place.
Anonymous

Reply from Moseley Hall Hospital

Thank you for taking the time to provide us with your feedback, and we are very sorry for your loved one's experience. If you would like to tell us more about the discharge process at Moseley Hall Hospital, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.


Provider responded

It felt like a prison

February 7, 2024
I was locked in all day and wasn't allowed out. The care was good but it was like being in prison. I just couldn't go about as I pleased.
Anonymous

Reply from Moseley Hall Hospital

Thank you for your feedback, and we are very sorry that your experience was not positive. If you would like to discuss this in more detail, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855.


Provider responded

Well informed

unknown
January 22, 2024
Recently I was treated here by the consultant at the assessment and treatment unit. He was super good, well informed and very helpful. He explained all the issues with me in detail.
Anonymous

Reply from Moseley Hall Hospital

Thank you so much for your kind feedback, it's very much appreciated and will be shared with the team.


Provider responded

Some should not be in the job.

October 16, 2023
I was on the psychiatric ward and some of the staff should not be in the job that they are in. I felt some of the staff were cruel. Some were lovely.
Anonymous

Leave your Feedback


Moseley Hall Hospital

Contact

0121 466 6000

Alcester Road
Birmingham
West Midlands
B13 8JL

Location

Share this rating