Reviews (27)

Cannot fault the care

January 14, 2025
The staff were fine, I see three different people for half an hour but it isn't enough to get to know someone. Then I've seen someone regularly for the past 2 years. It took three and a half years for diagnosis. I have appointments every 6 months and my medication sent to my local pharmacy. I cannot fault the care here.
Anonymous

Reply from Moseley Hall Hospital

Thank you for your feedback, it's very much appreciated. If you'd like to tell us more about which service cared for you at Moseley Hall Hospital, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855, or email contact.bchc@nhs.net.

Patient Experience Team


Provider responded

Marvellous

Rehabilitation
January 7, 2025
Marvellous at the rehab centre. The care was good. I am happy there.
Anonymous

Reply from Moseley Hall Hospital

Thank you so much for your feedback, it's really appreciated. If you'd like to tell us more about the service you saw, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team


Provider responded

Care and staff were phenomenal

Rehabilitation
January 7, 2025
The best place. They taught me to walk and talk again and do everything.
The care was phenomenal. I was there the end of February until April. The best care and staff.
Anonymous

Reply from Moseley Hall Hospital

Thank you for taking the time to tell us about your experience at Moseley Hall Hospital. If you'd like to tell us more, so that we can share your lovely comments with the ward staff, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team


Provider responded

Initially good, went downhill

Rehabilitation
December 21, 2024
Various departments are better than others, SLT V.good,
Physio Poor, they gave up on my partner, suffered brain injury, would get agitated through no fault of his own, they just stopped said he was abusive and upset other patients in the gym, it’s so sad because he was progressing well, they took the opportunity away from him. General care some are good, others lazy, some just enjoyed winding him up.
Louise Jones

Reply from Moseley Hall Hospital

Thank you for taking the time to tell us about your partner's care at Moseley Hall Hospital. We're very sorry this was not a positive experience. If you would like to give us more detail so that we can look into this further, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team


Provider responded

Good information provided

October 29, 2024
I have been there once and the doctors gave me good advice and information on who to contact.
Anonymous

Reply from Moseley Hall Hospital

Thank you for your feedback about Moseley Hall Hospital. If you'd like to tell us more about which ward or team cared for you, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team


Provider responded

Excellent staff

Rehabilitation
September 24, 2024
Referred for physio and rehab. They have been excellent. They called me when mom arrived at the hospital and also called to tell me she had left the QE
Anonymous

Reply from Moseley Hall Hospital

Thank you so much for your feedback, it's very much appreciated and will be shared with staff.


Provider responded

She was on her feet within 3 weeks.

Rehabilitation
August 28, 2024
Excellent care, support and help provided to my mom for rehab after having covid. She was on her feet within 3 weeks.
Anonymous

Reply from Moseley Hall Hospital

Thank you for taking the time to tell us about your mom's experience, it's very much appreciated and your feedback will be shared with staff.


Provider responded

Arranged for physio at home

unknown
June 10, 2024
They assessed me and said that I didn't need any help from them and that I was okay. They arranged some physiotherapy. They came out to my house and that was helpful.
Anonymous

Reply from Moseley Hall Hospital

Thank you for telling us about your experience, your feedback is very much appreciated and will be shared with staff. If you'd like to tell us more, you can contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.


Provider responded

Some people should not be carers

unknown
May 28, 2024
I had a bad experience here. Some of the staff should not be carers. The doctor accused me of suicidal thoughts and it wasn't true.
Anonymous

Reply from Moseley Hall Hospital

Thank you for your feedback and we are so sorry you did not have a positive experience at Moseley Hall Hospital. If you would like us to look into this in more detail, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.


Provider responded

Refused discharge

March 25, 2024
He was in for 3 weeks and bed bound. They refused to send him home until he had a care package in place.
Anonymous

Reply from Moseley Hall Hospital

Thank you for taking the time to provide us with your feedback, and we are very sorry for your loved one's experience. If you would like to tell us more about the discharge process at Moseley Hall Hospital, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.


Provider responded

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Moseley Hall Hospital

Contact

0121 466 6000

Alcester Road
Birmingham
West Midlands
B13 8JL

Location

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