Moseley Hall Hospital

Feedback Rating

Based on 40 reviews
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NHS patients accepted

Reviews (40)

Negative rehabilitation staff

December 5, 2025
I was admitted for rehabilitation following a major stroke. Staff were negative and unmotivating and told my family that I was not going to get any better. It was very distressing being told this and almost made us question why I was sent there for rehabilitation if they didn't think I could get better. Despite their opinion and with the support of my family I have made a good progress with my recovery.
Anonymous

Very good and helpful

Neurology
November 18, 2025
The nursing staff and doctors are very good and helpful. The clinics are usually less busy so I can usually get seen on time.
Anonymous

Reply from Moseley Hall Hospital

Thank you for your feedback about Moseley Hall Hospital, it's really appreciated and we're pleased your experience was positive. If you'd like to give us more details about the ward and team who cared for you, so that we can share your comments with them, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

BCHC Patient Experience Team

Provider responded

Food was too expensive and no water dispenser

Rehabilitation
November 14, 2025
Food was expensive for family of visitors and why is there no cool water dispenser in the restaurant for staff and visitors!
I know you want to make a profit by selling water bottles from the chiller but that is just not good service!
Kirit Shah

Reply from Moseley Hall Hospital

Thank you for your feedback about Moseley Hall Hospital. We're very sorry your experience was not positive and your comments will be shared with the appropriate teams. If you'd like to tell us more, or you'd like us to look into this further, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

Friendly, informative, empathy shown

unknown
November 5, 2025
Visited lymphoedema clinic. Appointment with staff member who listened, acknowledged and showed full empathy when discussing future outcome. Gave advice and explained ongoing choices. Due to her empathy I felt listened to and encouraged. A big thank you to her for taking the time to listen and understand.
Helen Cueson

Reply from Moseley Hall Hospital

Thank you for taking the time to tell us about your experience with our Lymphoedema Clinic, it's very much appreciated and will be shared with the team.

Patient Experience Team

Provider responded

Started physio straight away

Rehabilitation
November 4, 2025
Started doing physio straight away but I couldn't do a lot and found the care at home better. I saw more of an improvement then.
Anonymous

Reply from Moseley Hall Hospital

Thank you for your feedback about Moseley Hall Hospital, it's really appreciated. If you'd like to tell us more, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

Brilliant rehab care

Rehabilitation
November 4, 2025
Rehab care was brilliant. They helped me get back to walking and talking. They said my recovery was amazing.
Anonymous

Reply from Moseley Hall Hospital

Thank you for your kind feedback about Moseley Hall Hospital, it's very much appreciated. If you'd like to tell us more about the ward or service who cared for you so that we can share your comments with the staff, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

The wrong medication

October 21, 2025
My husband was sent home with the wrong medication. The nurse said the medication hasn't been changed. Been informed that the OT is managing the wards and my husband has been taking it for a couple of weeks.
Anonymous

Reply from Moseley Hall Hospital

Thank you for your feedback about Moseley Hall Hospital and we're very sorry for your husband's experience. We can look into this in more detail if you call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

Alright

July 30, 2025
They're alright
Anonymous

Reply from Moseley Hall Hospital

Thank you for your feedback about Moseley Hall Hospital. If you'd to tell us more about your experience so that we can share this with the staff, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

Didn't encourage me to get out of bed

Rehabilitation
July 29, 2025
I spent three weeks here for rehabilitation after a stroke. The nurse wasn't very encouraging to get out of bed. They just said no and I was getting myself up and walking because I didn't want to give in.
Anonymous

Reply from Moseley Hall Hospital

Thank you for your feedback about Moseley Hall Hospital, and we're sorry your experience was not entirely positive. If you'd like to tell us more so that we can look into this in more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bhc@nhs.net.

Patient Experience Team

Provider responded

Too much talking

Rehabilitation
July 29, 2025
I was offered SALT and rehab. The only thing I would criticise them for is on the nights they were talking to each other, too much talking amongst themselves and there were zero to none of them as it was.
Anonymous

Reply from Moseley Hall Hospital

Thank you for telling us about your experience at Moseley Hall Hospital, and we're sorry about the noise on the ward at night. If you'd like to tell us more about this, so that we can look into it, please call our Patient Advice & Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

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Moseley Hall Hospital

Contact

0121 466 6000

Alcester Road
Birmingham
West Midlands
B13 8JL

Location

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