OHP-The Nechells Practice

I have been using them for 10 years. I used to call them and book appointments. Now I have to do it all online. I'm not happy about that. It takes too much time when you could just call and explain instead. When I fill in the online form they call me back and give me an appointment for either the same day or the next day. I am not happy about the attitude of the receptionists. They don't give you enough information or proper answers. The doctors are okay. They listen to my problems.

I had a scan on my back some time ago and I have not heard anything back and its been a while. It is hit and miss, as I rang to get stitches out with the nurse, but they couldn't do it as they weren't qualified. They got in touch with The Priory and they've sorted it for me. The old doctors used to be better.

Online form to be filled in by patients with various unnecessary questions just so they can book an appointment. They then allocate an appointment to a locum doctor or if the issue can wait they call back in 2 days. Receptionists will tell people over the phone to fill out the form.

Horrible to get through to them but can get appointments. I don't give up.

Quite good.

They keep sending me text messages with the wrong name on it and sending through the wrong information. It's taking ages to get an appointment. I'm not happy about them sending text messages to the wrong patient.

They're fine. Other than waiting for them to answer when you call, they're fine.

Can get through to them, quite alright. Not straight away can get an appointment but they will give me one for another day

Alright. I can get appointment. Can ring in the morning and if they can’t, they get me in the afternoon.

GP is good but have to spend whole day calling for an appointment.