Reviews (27)

Doctors need to move forward

August 5, 2022
Very poor service, poor communication. Our doctors are pre pandemic and doesn't seem to have moved forwards like shops and other services.
Anonymous

Struggle to get appointment

July 22, 2022
There's long waiting times when trying to make an appointment over the phone and I struggle to get an appointment.
Anonymous

Good service

November 30, 2021
Good service except lack of appointment availability.
Anonymous

Very happy with them

September 30, 2021
Very happy with them. Still net seeing patients face to face.
Anonymous

I find this Practice very good

December 4, 2018
The Doctors Nurses and Staff very caring and helpful
Keith Wood

Reply from Northfield Health Centre - Drs Ali and Partners

Thank you for taking the time to record your thoughts about the Practice. The team pride themselves on providing the best service possible to all the patients.


Provider responded

very good

May 22, 2018
Always able to get appointments quite quickly, good number of male & female clinicians available Spoken to respectfully. Very Helpful.
Anonymous

Reply from Northfield Health Centre - Drs Ali and Partners

Thank you for taking the time to record your feedback. The Practice work hard to ensure that all our patients receive the best possible experience when attending the Practice.


Provider responded

Felt lied to

August 15, 2016
When called at the surgery told GP wasn't available to call back. When I called back told ago was not actually in that day. Felt lied to.
Anonymous

Reply from Northfield Health Centre - Drs Ali and Partners

Thank you for your feedback. This Practice recognise the importance of patient all feedback. However it is important to note that there are two Practices within the same building and it would be helpful to both Practices, if any future reviews could be directed to the appropriate Practice.

Many thanks
Irene Bagnall
Practice Manager
Dr Ali & Partners


Provider responded

Dr. Kilpatrick very good

November 9, 2015
She has a good approach with patients and shows that she cares for them -you feel that she makes time for you she is very professional and caring . Reception staff excellent nothing is too much trouble
Carole Lowe

Reply from Northfield Health Centre - Drs Ali and Partners

Thank you for your feedback. This Practice recognises the importance of patient all feedback and uses the opportunity to review all comments made as a learning curve to help maintain/improve the overall service offered to patients.

Many thanks
Irene Bagnall
Practice Manager
Dr Ali & Partners


Provider responded

Excellent service!

February 25, 2015
Always able to get appointment when needed either online or by phone. Reception staff are very helpful and friendly.....some know me by name even on phone!
Let's not forget Royston Hall Chemist too....helpful staff and great services offered.
Sally

Reply from Northfield Health Centre - Drs Ali and Partners

Thank you for your feedback. This Practice recognise the importance of patient all feedback. However it is important to note that there are two Practices within the same building and it would be helpful to both Practices, if any future reviews could be directed to the appropriate Practice.

Many thanks
Irene Bagnall
Practice Manager
Dr Ali & Partners


Provider responded

Excellent

August 4, 2014
I have never had to wait for an appointment the receptionists are very professional and helpful the doctors take time to listen to you . what more could you want the new online reminder service for appointments and e prescriptions is good . Nurse service excellent
carole

Reply from Northfield Health Centre - Drs Ali and Partners

Thank you for your feedback. This Practice recognise the importance of patient all feedback. However it is important to note that there are two Practices within the same building and it would be helpful to both Practices, if any future reviews could be directed to the appropriate Practice.

Many thanks
Irene Bagnall
Practice Manager
Dr Ali & Partners


Provider responded

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Northfield Health Centre - Drs Ali and Partners

Contact

0121 475 1534

15 St Heliers Road
Northfield
Birmingham
B31 1QT

Location

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