Reviews (31)

Felt lied to

August 15, 2016
When called at the surgery told GP wasn't available to call back. When I called back told ago was not actually in that day. Felt lied to.
Anonymous

Reply from Northfield Health Centre - Drs Ali and Partners

Thank you for your feedback. This Practice recognise the importance of patient all feedback. However it is important to note that there are two Practices within the same building and it would be helpful to both Practices, if any future reviews could be directed to the appropriate Practice.

Many thanks
Irene Bagnall
Practice Manager
Dr Ali & Partners


Provider responded

Dr. Kilpatrick very good

November 9, 2015
She has a good approach with patients and shows that she cares for them -you feel that she makes time for you she is very professional and caring . Reception staff excellent nothing is too much trouble
Carole Lowe

Reply from Northfield Health Centre - Drs Ali and Partners

Thank you for your feedback. This Practice recognises the importance of patient all feedback and uses the opportunity to review all comments made as a learning curve to help maintain/improve the overall service offered to patients.

Many thanks
Irene Bagnall
Practice Manager
Dr Ali & Partners


Provider responded

Excellent service!

February 25, 2015
Always able to get appointment when needed either online or by phone. Reception staff are very helpful and friendly.....some know me by name even on phone!
Let's not forget Royston Hall Chemist too....helpful staff and great services offered.
Sally

Reply from Northfield Health Centre - Drs Ali and Partners

Thank you for your feedback. This Practice recognise the importance of patient all feedback. However it is important to note that there are two Practices within the same building and it would be helpful to both Practices, if any future reviews could be directed to the appropriate Practice.

Many thanks
Irene Bagnall
Practice Manager
Dr Ali & Partners


Provider responded

Excellent

August 4, 2014
I have never had to wait for an appointment the receptionists are very professional and helpful the doctors take time to listen to you . what more could you want the new online reminder service for appointments and e prescriptions is good . Nurse service excellent
carole

Reply from Northfield Health Centre - Drs Ali and Partners

Thank you for your feedback. This Practice recognise the importance of patient all feedback. However it is important to note that there are two Practices within the same building and it would be helpful to both Practices, if any future reviews could be directed to the appropriate Practice.

Many thanks
Irene Bagnall
Practice Manager
Dr Ali & Partners


Provider responded

Very good

July 17, 2014
Went for regular blood checks as diagnosed with diabetes. The doctor/ receptionist ring up for appointment reminders. I like them and they listen to me and treat me with respect.
Anonymous

Reply from Northfield Health Centre - Drs Ali and Partners

Thank you for your feedback. This Practice recognise the importance of patient all feedback. However it is important to note that there are two Practices within the same building and it would be helpful to both Practices, if any future reviews could be directed to the appropriate Practice.

Many thanks
Irene Bagnall
Practice Manager
Dr Ali & Partners


Provider responded

Good experience on the whole

July 17, 2014
When new doctors came to the surgery the previous name signs should be changed.
Mrs J Cardall

Reply from Northfield Health Centre - Drs Ali and Partners

Thank you for your feedback. This Practice recognises the importance of patient all feedback and uses the opportunity to review all comments made, as a learning curve to help maintain/improve the overall service offered to patients.

Many thanks
Irene Bagnall
Practice Manager
Dr Ali & Partners


Provider responded

Receptionist rude

July 17, 2014
Doctor needs to go back to medical school. Useless doctor. Left patient undiagnosed for 4 years. Only confirmed diagnosis in last month.
Anonymous

Reply from Northfield Health Centre - Drs Ali and Partners

Thank you for your feedback. This Practice recognise the importance of patient all feedback. However it is important to note that there are two Practices within the same building and it would be helpful to both Practices, if any future reviews could be directed to the appropriate Practice.

Many thanks
Irene Bagnall
Practice Manager
Dr Ali & Partners


Provider responded

Wife had to call 28 times

July 17, 2014
Wife had to call 28 times to get an appointment. But went to hospital instead diagnosed with MRSA. I recommend they look at what they are doing to help people instead of going to hospital.
Anonymous

Reply from Northfield Health Centre - Drs Ali and Partners

Thank you for your feedback. This Practice recognise the importance of patient all feedback. However it is important to note that there are two Practices within the same building and it would be helpful to both Practices, if any future reviews could be directed to the appropriate Practice.

Many thanks
Irene Bagnall
Practice Manager
Dr Ali & Partners


Provider responded

Friendly staff, professional

July 8, 2014
Spoke with doctor for medication assessment. Long waiting list of 3 months.
15 minute wait to see doctor.
Sharon Cull

Reply from Northfield Health Centre - Drs Ali and Partners

Thank you for your feedback. This Practice recognise the importance of patient all feedback. However it is important to note that there are two Practices within the same building and it would be helpful to both Practices, if any future reviews could be directed to the appropriate Practice.

Many thanks
Irene Bagnall
Practice Manager
Dr Ali & Partners


Provider responded

Good service

July 7, 2014
Not long to wait, pleasant friendly service and good consultation with doctor
Anonymous

Reply from Northfield Health Centre - Drs Ali and Partners

Thank you for your feedback. This Practice recognise the importance of patient all feedback. However it is important to note that there are two Practices within the same building and it would be helpful to both Practices, if any future reviews could be directed to the appropriate Practice.

Many thanks
Irene Bagnall
Practice Manager
Dr Ali & Partners


Provider responded

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Northfield Health Centre - Drs Ali and Partners

Contact

0121 475 1534

15 St Heliers Road
Northfield
Birmingham
B31 1QT

Location

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