Oakleaf Medical Practice

The receptionist are very unhelpful and show a lot of attitude and rudeness. The doctors in the surgery are very unhelpful and do not fully explain or listen to patients views or concerns. They make the assumption patients are making up their symptoms are generally show a lack of compassion and care.

I took my niece to the walk in clinic on Wednesdays for children as my sister was too ill to take her. When I took her they said they were fully booked and that I needed to ring to get an appointment. When I did call they said there were no appointments available and I asked to speak to the practice manager to make a complaint and said they needed to see her as I could not get an appointment for her and that's what the clinic was for on that day.

Terrible, can't get through. Hard to get appointments, when I do they cancel them and say the person who is meant to be seeing me has not turned up.

The waiting time to get through to speak to someone on the phone is long, but when you do get through, they often give you a call back appointment on the same day.

Getting an appointment is next to impossible and they don’t share test results and you have to chase it up yourself.

Difficult to get an appointment. Not very good.

Bad mannered receptionists, doctors are all very lazy, don't bother with telephone triages or allowing people with conditions that need to be seen in person, quick and short triage always misdiagnosis - makes you have to come back again and again - i have bad mobile reception so have to call again it's not fair

Friendly staff ,

Services is really good and doctors are fab doing a great job .

Call in for appointment no answer was number 5 for 1 hour 10 mins so i went to the surgery very frustrated to find all the girls at the fromt were on their mobiles giggling ignoring the phone! i lost my temper and told them how disgusting this behaviour was to which the slim girl with attitude problem turned around and told me it was none of my business what they do,, i told them it is when im making an appointment for my childs mental health!!!! what was really bad i was told they were no appointments and il hav to call back tomorrow!!!