Oakleaf Medical Practice

I call back anytime of the day and they will let the phone ring once and then hang up just to say they called you.

Quite quick. It's part of Heartlands trust so you see midwives from there, they have all been really lovely. They are good at giving general appointments too. Really good.

They are very good at getting the same day appointments.

The GP's are quite different. I haven't seen my community midwife at the practice yet. They called me to say that I had missed an appointment when I wasn't made aware that they had changed the date. It's hard to change things last minute with work. The appointments with the GP has got better. It's mostly phone appointments but they will see you face to face if it's urgent.

Three years I have been going back with the same symptoms. I was told I was too young for there to be anything wrong. I was eventually referred. The doctor was good in explaining there would be a long wait due to the demand at the hospital.

Quite good as I see the same GP most of the time. I've always been with them and wouldn't change. It can take a while to get through but that's like most places isn't it.

They say it's fully booked, no appointments and that I have to call back tomorrow morning. Then I call the next day, nothing. They're rubbish.

Rubbish. No self service check in. You wait in a queue. I can't get the doctor I want. If you want a female doctor you have to wait ages. You can't see who you want so it's not fair. No electronic sign in so you wait ages in the queue to be checked in and can end up being late for your appointments because of this. when I can't get an appointment I end up going to the walk in clinic.

They're not very good. Really struggle with them. Can't get appointments. Can't see the GP. No one answers so I call every day until I get an appointment.

Much better, has pharmacy right downstairs, easier to pick up prescription and can get through on phones for appointment.