Oakleaf Medical Practice

A very good and supportive GP. I am diabetic and have epilepsy. They take good care of me when I need help.

It was good. I moved to Alum Rock so I had to move GP and moved to the one closest to me. It's the only reason I moved. It was a good GP and they are a good surgery.

They listen to you and try to solve your issues. Excellent support and help provided.

The system of getting an appointment is very complicated. They don't see you on time.

Long waits all of the time on the phone. Last time I waited for more than 60 minutes before I got connected to the receptionist.

I call back anytime of the day and they will let the phone ring once and then hang up just to say they called you.

Quite quick. It's part of Heartlands trust so you see midwives from there, they have all been really lovely. They are good at giving general appointments too. Really good.

They are very good at getting the same day appointments.

The GP's are quite different. I haven't seen my community midwife at the practice yet. They called me to say that I had missed an appointment when I wasn't made aware that they had changed the date. It's hard to change things last minute with work. The appointments with the GP has got better. It's mostly phone appointments but they will see you face to face if it's urgent.

Three years I have been going back with the same symptoms. I was told I was too young for there to be anything wrong. I was eventually referred. The doctor was good in explaining there would be a long wait due to the demand at the hospital.