Oakwood Surgery

Very happy & satisfied.

Cannot get through to get a appointment, reception staff being rude and unhelpful,

Good

Getting an appointment is virtually impossible. The telephone/booking system needs to urgently change!! They are taking the well-being of their patients lightly. Keep on taking on new patients when they can’t even do justice to existing ones!! Feels more like a business than a doctors surgery!
A receptionist today was extremely rude and unprofessional, just kept cutting me off with no helpful information on how to resolve the issues I’ve been experiencing.

no problem

Cleanliness, treatment explanation and quality of care are good. But staff attitudes and waiting times are poor.