Oakwood Surgery

They're very good. It's not as bad as other people have said about appointments. You fill out a form at 8am and the GP will send a text to say they will see me at 11am or 12pm that same day. They're usually very good. Sometimes they can't see me the same day but usually fit me in.

Never pick up the phone, you have to call so many times and they won't respond.

Very difficult to get them on phone. They don’t pick the phone or call back.

Their service has gone down the hill in recent years. It’s not possible to get an appointment at all.

They referred me onto the therapist which was by phone call and I had to wait over a year for someone to be in touch. I had to relive my trauma and explain my situation 6 times to different people which was very straining on me. The GP's are not bad. I don't see one doctor which can be confusing for me. Can't schedule future appointments, can only book them for the same day.

They're okay, I can get appointments but not needed recently.

Went to the GP with a cyst on my neck that kept getting bigger. They referred me for blood tests after I kept coughing up blood, they told me to go straight to hospital to get it checked out.

Repeat prescription was requested a supply for couple of months, the patient has slurred speech and parkinsons so not able to use any online portals provided by gp, made a phone call to explain the situation and request for medication and the advisers customer service was absolutely brilliant and served us well to ensure all medication was available for patient.

Many thanks

Complete lack of appointments, even if you call them 100 times.

I have not long joined the surgery, but it is of use. It is often a long process to get through on the phone. Trying to make an appointment for myself can take longer, they prioritise children and pregnant women.