At QE hospital shuttle bus route is not sign posted properly. They need a proper shuttle bus route map with timetable explaining frequency and site map of shuttle stops around hospital. It’s a very big hospital and people need help in going to different treatment facilities from main bus stop and train station.
Anonymous
Reply from Queen Elizabeth Hospital Birmingham
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear of difficulties you may have experienced accessing the hospital due to not being able to utilise the shuttle bus service. Please be assured that the Trust are currently working to promote the shuttle bus more prominently as part of a wider transport project and your comments will support us in this ongoing work. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Absolutely superb. Nurses/doctors excellent.
Accident and emergency services
October 22, 2018
Great experience. Didn’t wait too long. Nurses/doctors very empathetic, caring, friendly, attentive. Did a great job in sorting my issue. Hope I don’t have to go back again but would be very confident if I do and would highly recommend.
Derek Bradshaw
Reply from Queen Elizabeth Hospital Birmingham
Derek, thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
The bereavement support could have been better
October 8, 2018
I was eight months pregnant when my husband passed away. The bereavement support could have been better. I went into labour the same day. There was no communication between the two departments which meant I kept being asked about my husband who had just passed away. I was left alone most of the time and in the condition I was in, I could have done anything to myself.
After my husband died, they gave me a booklet, maybe there were issues in there about bereavement but I was in labour and in no condition to read the material.
Since then I have not had support, no counselling for a year until my daughter was admitted with the same condition as my husband. They have only provided me with a psychologist after my daughter’s diagnosis.
The NHS has failed a lot of people. I understand that they have a job to do but they are human as everybody else.
Anonymous
Reply from Queen Elizabeth Hospital Birmingham
Thank you for sharing your hospital experience with us after what must have been a very challenging time for you. We are very sorry to hear of the sad loss of your husband and that you have not been offered the support you needed during this difficult time. Tracy Nightingale, Lead Nurse for End of Life Care and Bereavement is very keen to speak with you to discuss this further and look into your concerns in more detail. If you are happy to do so please make contact with our Patient Advice and Liaison Service (PALS) and ask to speak with Tracy. If you prefer to discuss this with the PALS team they are also here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Lack of deaf awareness and support
Audiology
September 11, 2018
I had to request my records to be transferred from city hospital to QE hospital because of poor attitude and lack of deaf awareness of staff. However at the Audiology reception area the staff lack deaf awareness and basic sign language. Also it is difficult when being called on as the staff often shout and do not have a proper system in place e.g. your name could be displayed on their screen when audiologist is ready.
Anonymous
Reply from Queen Elizabeth Hospital Birmingham
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent visit to Audiology. Senior staff responsible for the department are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Should you wish to discuss your concern further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
No support for Deaf Patients
Audiology
September 11, 2018
They never ask me if I want interpreter. So they need to ask me if I need one. Always struggle to keep eyes out when they are calling my name. Should have screen with name. They never reply to my emails always have to go. Receptionists are always shouting in your face. Bad attitude, no deaf awareness at all.
Anonymous
Reply from Queen Elizabeth Hospital Birmingham
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent visit and access to an interpreter. Senior hospital staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Should you wish to discuss your concern further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Deaf awareness / Communication problem
September 11, 2018
I go to the audiology at QE hospital, it is very hard to know when it is my turn to see the audiologist, as they just shout out your name. As a deaf person I obviously can’t hear this.
Anonymous
Reply from Queen Elizabeth Hospital Birmingham
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent visit to the Audiology Department. Senior staff responsible for the Department are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Should you wish to discuss your concern further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Very satisfied, excellent service
Accident and emergency services
September 3, 2018
Arrived at the Queen Elizabeth Hospital, Accident and Emergency at 2.30 pm, with my son who had had an accident at work. The receptionist who booked us in was friendly and helpful. My son was triaged very quickly and was seen by a practice Nurse very quickly after that. The Practice Nurse was exceptional in the way he dealt with my son. He explained what he was doing throughout his examination / treatment and was very pleasant with a fantastic sense of humour. My son was discharged at approx 4 pm which meant we were only at the hospital for 1.5 hours. Excellent service provided by an excellent nurse.
Anonymous
Reply from Queen Elizabeth Hospital Birmingham
Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment your son received at the Emergency Department. Your kind words have been forwarded to senior staff responsible for the department to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your sons experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Excellent
August 31, 2018
Excellent
Vidya
Reply from Queen Elizabeth Hospital Birmingham
Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff for them to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Unhelpful Staff poor communication
Inpatients
August 28, 2018
QE Hospital Inpatient
Moved three times from ward to ward and discharged without proper follow-up or treatment plan. Nurses unhelpful, no liaising between wards regarding patients medical history. So patient had to constantly explain medical history and medications needed. Felt improperly cared for on gastrointestinal ward. Treatment not explained and well supported.
Anonymous
Reply from Queen Elizabeth Hospital Birmingham
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent treatment at the hospital. Senior staff responsible for the areas you were treated in are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Should you wish to discuss your concern further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Brilliant
Outpatients
August 28, 2018
Brilliant, short waiting time at outpatients very clean, positive staff attitude, polite, helpful, well-informed, treatment explained very well, well informed, no pressure, patients led solutions, given options, all the choices explained well. Follow up planned doctors empathetic and patients listened to.
Rupinder Kooner
Reply from Queen Elizabeth Hospital Birmingham
Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff for them to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
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Queen Elizabeth Hospital Birmingham
Contact
Mindelsohn Way
Edgbaston
Birmingham
B15 2WB
Location
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