Queen Elizabeth Hospital Birmingham

I went to A&E a couple of weeks ago as I had a clot and lump. They said it could be cancerous so they didn't wait. I had chest pains and they saw me straight away. They did tests and put me on blood thinners and have arranged a follow up appointment for next week.

I have lymphoma and go for scans and they treat me well for this. The car park is so expensive so my husband drops me off and picks me up. I can't fault the care here.

I was sent to A&E at the QE by my GP who suspected that I may have a blood clot. My experience at the QE was poor. I waited over 10 hours to be seen. When I was eventually examined they took bloods, I have never received the results. The doctor said I did not have a blood clot and I was sent home. There was no follow up at all.

My fathers appointment for a bone marrow biopsy was at 11 but he wasn't seen until 1:30pm. There were a shortage of doctors and that impacts on the patients and their families supporting them. When we did see them they were fantastic. They made him feel at ease, answered all questions and communicated well. Everyone was fantastic, cannot fault them.

I had a fall in the garden and it took 10 hours to see an A&E doctor. The bleeding had stopped by then. The staff were lovely.

Can't fault the renal department. My appointment wasn't until January but they called and offered me a cancellation and I took it at short notice. I have been coming here since 1983 and I have always received a good service.

My appointment was 2 hours late due to doctors being off. Once I was seen, everything was fantastic. The doctor, nurse, all staff were friendly, caring, informative, warm and helpful. The bone marrow biopsy didn't even hurt. The staff made me feel at ease and explained the procedure well. They made me laugh and made conversation which helped tremendously. My daughter struggled to find me though.

Staff are friendly, helpful and explain things really well. I'm seen on time.

The staff are very good but there aren't enough nurses. They appear tired, after doing 12 hours shifts which isn't right. The staff do work hard.

The consultant knows her stuff and explains everything very well in a manner that is understandable. Sometimes there can be a slight delay but it's understandable given how busy it is.