Reviews (1985)

Excellent at Ophthalmology

Ophthalmology
May 27, 2025
Good and professional. Polite staff and they give you enough time to ask any questions. They have been excellent.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Assistant at University Hospitals Birmingham


Provider responded

Toilets are a discgrace

Outpatients
May 27, 2025
The toilets here are an absolute disgrace. My wife sees a dietician as she has a stoma and has dietary reviews.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide us feedback on the facilities that did not meet our normal standards. The matter will be addressed by the appropriate department to ensure it is dealt with immediately.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes,

Patient Experience Team


Provider responded

10/10

Endoscopy
May 27, 2025
I give endoscopy 10 out of 10. Really good, always friendly and informative.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Assistant at University Hospitals Birmingham


Provider responded

Really good staff

Gastrointestinal and Liver services
May 27, 2025
They're good at gastro. They keep you updated if you need to call then they're there. I usually see them every 4 months and they see you on time too. The staff are really nice and really good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Assistant at University Hospitals Birmingham


Provider responded

Well cared for in ICU

Inpatients
May 20, 2025
I went to ICU after the kidney was fitted and had one to one care. That was good. I was in there for a day but was well cared for before going onto a ward.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Assistant at University Hospitals Birmingham


Provider responded

Okay but don't have much time for you

Renal Services
May 20, 2025
I had a new kidney in 2023 but I was an inpatient for 6 months due to complications. It was okay. I could have been in a different room and not a bay. I felt like they didn't have time because they were short of staff.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Assistant at University Hospitals Birmingham


Provider responded

Shocked at such little support

Other
May 13, 2025
I accompanied my husband to an appointment at the AMU that led to him being kept in hospital. First, while in the waiting area, my husband could not sit, he felt too ill, so had to lie down across several seats. Although it was my husband who was sick I am also in poor health. Once it was decided to keep him in hospital he was found a trolley bed but there was nowhere for me to sit so I sat on the floor. After a while I was in too much pain to stay with him so I left and came home. Of course he was the priority but I was shocked to find so little support for me as family member.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you and your husband didn't recieve the service we expect from our hospital.

If you think it’s helpful, we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

Patient Experience Team


Provider responded

Excellent care

A&E
May 13, 2025
Excellent care and treatment but unfortunately my mom passed away. The staff were very helpful.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We send our condolences to you and your family on the loss of your mother. We are delighted to hear about the excellent service she received from our wonderful colleagues, while in our care.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Assistant at University Hospitals Birmingham


Provider responded

They take good care of him

Neurology
May 13, 2025
Neurology is very good. The take good care and care for his needs. They keep him well informed. Cooperative too.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Assistant at University Hospitals Birmingham


Provider responded

Keep cancelling my follow up appointments

Cancer services
May 13, 2025
The keep cancelling the follow up appointment. Four times now without giving me a reason. I have many issues and I can't see a doctor.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your appointments are cancelled causing you concern about your health.

If you think it’s helpful, we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

Patient Experience Team


Provider responded

Leave your Feedback


Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

Share this rating