Queen Elizabeth Hospital Birmingham

My recent experience of the Queen Elizabeth Hospital was terrible. I spent time in A&E and SDEC before being admitted. The staff were inexperienced and there was a lack of communication from them. I was there for 5 days waiting for an endoscopy. After 5 days I was discharged to attend an outpatients appointment for an endoscopy in Chelmsley Wood. The whole process was a completely nightmare, I live 5 minutes from the QE and spent 5 days waiting for a procedure at a hospital to be discharged and sent to an outpatient appointment at a community clinic miles away. The QE was unclean and the toilets in areas were filthy I could not use them in SDEC they were so bad. I feel very let down by the QE.

I had a blood test and I'm under rheumatology, and also had cancer last year. I had chemotherapy and immunotherapy. The nurses and doctors were very helpful in explaining and providing information throughout my treatment. They were patient and reassuring given the circumstances and the service was excellent.

I have been coming to QE for a number of years. My treatment has been good. I'm seen on time. Staff and doctors are helpful as they always answer any questions I have. I am seen on time and I have no concerns.

There has been times when I have been running late and called them to let them know. They have been very accommodating when I have been a little late. They're also very polite and I never feel rushed by staff. Services should never be complacent as they can always improve. More disabled parking would be helpful.

We attend QE for physio, were seen on time usually but sometimes there can be delays. I found them excellent. Staff are really helpful this includes reception staff. My daughter uses a scooter and the staff have been observant and helpful in getting around which is important for us.

I'm under a number of departments, cardiology, rheumatology, gastrointestinal. Generally happy with the service as I'm seen quite quickly. All staff have been nice a majority of the time except one time this year when I found a porter inpatient and rude.

I had a procedure at cardiology. I found the service brilliant. They gave me choices and explained everything in detail. They made me feel comfortable and respected me through out the procedure. I kept my hijab on and the procedure was from the groin and was covered.

The doctor referred me for a bowel scan. Due to the readings from my bloods they referred me here and it didn't take long for the appointment to come through. I've had no problems here and previously had two operations here. I was cared for, communication was good and staff empathetic. I was seen very quickly and didn't have to wait long at the appointment to go in. I have had positive experiences each time I attend.

My partner was referred to QE hospital due to a lump in his lungs that they think is cancerous and will need an operation. It didn't take long for the appointment, matter of days in fact. It's very big here but we found the place okay and the staff were very nice and helpful. It was nice getting a coffee here too.

I saw them quickly and had a liver scan. Communicated with me effectively. Time keeping is poor and nobody knows when they're going to get seen. It can take hours of waiting sometimes.