Queen Elizabeth Hospital Birmingham
Feedback Rating
Based on 1886 reviews
Reviews (1886)
Wrong information given
Accident and emergency services
December 19, 2018
Not comfortable seating, wrong information given resulting in wasting of 2 hours.
Long waits and struggling to hear when called
Accident and emergency services
December 19, 2018
12.45pm time in. Initial assessment done and still waiting since last 2 hours to be seen. They need to be loud when calling patients name.
Terrible customer service
December 18, 2018
I had a nasal surgery and when moved into the recovery room nobody looked after me. I pressed the button which they gave me in case I need anything and they came after 10-15mins after I pressed the button.
When I came out of theatre, I asked the nurse about how the surgery went and if I look ok. She said she doesn’t know as she has not seen me before. She did not even tell me a word to calm me down. Terrible customer service.
When I came out of theatre, I asked the nurse about how the surgery went and if I look ok. She said she doesn’t know as she has not seen me before. She did not even tell me a word to calm me down. Terrible customer service.
Appointments not being sent
December 18, 2018
I had an appointment in hospital in January 2017 to scan my shoulder and a neurologist told me that my nerves have been damaged.
They told me that they are going to book me another appointment to see the therapist. They said that they will send me an appointment, but I still haven’t heard anything from them, nearly two years later.
I would like to know what happened.
They told me that they are going to book me another appointment to see the therapist. They said that they will send me an appointment, but I still haven’t heard anything from them, nearly two years later.
I would like to know what happened.
Terrible customer service
December 18, 2018
I had a nasal surgery and when moved into the recovery room nobody looked after me. I pressed the button which they gave me in case I need anything and they came after 10-15mins after I pressed the button.
When I came out of theatre, I asked the nurse about how the surgery went and if I look ok. She said she doesn’t know as she has not seen me before. She did not even say anything to calm me down. Terrible customer service.
When I came out of theatre, I asked the nurse about how the surgery went and if I look ok. She said she doesn’t know as she has not seen me before. She did not even say anything to calm me down. Terrible customer service.
No reply from email I sent
unknown
December 3, 2018
The response from Queen Elizabeth Hospital email service is poor I am supposed to have had a reply back from them within 2 days of sending it. I haven't had a reply back from them - this is over 2 weeks now.
I have sent them another email to a different email address. Hopefully I will get a reply back from them within 2 days about rearranging hospital appointment to another day.
I have sent them another email to a different email address. Hopefully I will get a reply back from them within 2 days about rearranging hospital appointment to another day.
Long Waiting Times
Cancer services
November 20, 2018
I had a 6 rounds of chemo at QE recently. The staff are working very hard, but they are just too busy. The minimum waiting time was 1 ½ hours, and maximum 3.5 hours. Normally the appointments are on lunchtime but there is never any food or drink.
Smokers outside the main entrance of the Q.E
unknown
November 15, 2018
My complaints is about all the smokers outside the main entrance of the Q.E hospital, they just stub their cigarette ends only on the pavement. Why can’t security move them to the red smoking shelter.
Lack of opticians at QE Hospital
Ophthalmology
November 14, 2018
Lack of opticians at QE, I think 6 vacant vacancies are still not filled. Went to QE for glaucoma treatment, doctors are best but referred to heartlands hospital because of lack of opticians.
Better signposting needed for shuttle service
Whole Hospital
November 14, 2018
At QE hospital shuttle bus route is not sign posted properly. They need a proper shuttle bus route map with timetable explaining frequency and site map of shuttle stops around hospital. It’s a very big hospital and people need help in going to different treatment facilities from main bus stop and train station.
