Selly Oak Health Centre

Overall the experience is fine. Sometimes it's hard to get an appointment but other than that it's okay.

Sometimes difficult to get an appointment but the nurses and GP's are very good and provide excellent care.

The GP is okay. He listens to me and tries to help.

They could be a bit better. I had a blood test for prostate cancer. I haven't heard had any results yet and I am not able to get through to them. It's a bit worrying having to wait but the GP is good and so are the other staff.

It's okay. At times we get appointments easily but sometimes we have to wait for days.

It's too busy. You have to wait so long for an appointment. It can take up to 4 days to see a GP.

Very difficult to get an appointment and reception staff are very slow in processing requests. Repeat prescription requests take 3 days to process.

It should be easier to make an appointment rather than telephone conversations. Many people don't have a mobile which, makes it difficult to hang around for half a day. They offered the flu jab jab and then I asked about the covid jab and they gave me a number to book at the QE. But they did them together last time.

When you phone the doctor they answer and ask you what is your problem. You don't get to see a doctor face to face, you get a call. It would be nice if I could see the doctor to examine me but they don't do that. The waiting room is quiet. Nobody is there but they don't call us in to the centre. They did a blood and kidney test but they have not done any Dementia tests.

They're useless. You can't get hold of anyone. I phone and phone and if you want to see a doctor you have no chance. I wait weeks for a phone call and they may see you, but that could be now, or tomorrow or the next day. You can't call up and choose.